Avast Home will not install in Vista

Avast Free Antivirus / Premium Security
1

When I attempt to do a new install of Avast Home on my girlfriend’s laptop, I get the following error log:

30.09.2009 21:10:28 general: Started: 30.09.2009, 21:10:28
30.09.2009 21:10:28 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
30.09.2009 21:10:28 system: Memory: 38% load. Phys:1901328/2097151K free, Page:4194303/4194303K free, Virt:2037412/2097024K free
30.09.2009 21:10:28 system: Computer WinName: DANITA-PC
30.09.2009 21:10:28 system: Windows Net User: Danita-PC\Danita
30.09.2009 21:10:28 general: Old version: ffffffff (-1)
30.09.2009 21:10:28 system: Using temp: C:\Users\Danita\AppData\Local\Temp_av_inet.tm~a04920 (57573M free)
30.09.2009 21:10:28 internet: SYNCER: Type: use IE settings
30.09.2009 21:10:28 internet: SYNCER: Auth: another authentication, use WinInet
30.09.2009 21:10:28 general: Install check: Program folder does NOT exist in registry
30.09.2009 21:10:28 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
30.09.2009 21:10:30 general: progress thread start
30.09.2009 21:10:31 general: Destination: C:\Users\Danita\AppData\Local\Temp_av_inet.tm~a04920
30.09.2009 21:10:31 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
30.09.2009 21:10:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.09.2009 21:10:31 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
30.09.2009 21:10:31 general: Stats www.avast.com, server response: 536870916
30.09.2009 21:10:31 general: POST result: 0x20000004, server response:

What do I need to get this to install?

2

I don’t know why, but as a workaround you could try downloading the full installer file (Look for the second download button below “free registration”-36.99Mb) from here and then see how it goes.

Was there another AV active on the system?
Any symptoms of malware? Some malware is capable of blocking access to the server.

3

Too quick Tarq57 ;D

Are you trying to install/run from the CNET link/website?

Download installer from here first, then run from completed download.

4

Well, it installed, but now will not update. Error log as follows (Part 1):

01.10.2009 13:19:33 general: Started: 01.10.2009, 13:19:33
01.10.2009 13:19:33 general: Running setup_av_pro-54c (1356)
01.10.2009 13:19:33 system: Operating system: Windows Vista ver 6.0, build 6002, sp 2.0 [Service Pack 2]
01.10.2009 13:19:33 system: Memory: 36% load. Phys:1963396/2097151K free, Page:4194303/4194303K free, Virt:2025720/2097024K free
01.10.2009 13:19:33 system: Computer WinName: DANITA-PC
01.10.2009 13:19:33 system: Windows Net User: Danita-PC\Danita
01.10.2009 13:19:33 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
01.10.2009 13:19:33 general: DldSrc set to inet
01.10.2009 13:19:33 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.10.2009 13:19:33 general: Old version: 54c (1356)
01.10.2009 13:19:33 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
01.10.2009 13:19:33 system: Using temp: C:\Users\Danita\AppData\Local\Temp_av_proI.tm~a04340 (55161M free)
01.10.2009 13:19:33 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.10.2009 13:19:33 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1356;p)
01.10.2009 13:19:33 system: Computer DnsName: Danita-PC
01.10.2009 13:19:33 system: Computer Ip Addr: 166.214.94.236
01.10.2009 13:19:33 system: Installed in: C:\Program Files\Alwil Software\Avast4 (55161M free)
01.10.2009 13:19:33 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:33 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:34 package: Part prg_av_pro-54c is installed
01.10.2009 13:19:34 package: Part vps-9092400 is installed
01.10.2009 13:19:34 package: Part news-51 is installed
01.10.2009 13:19:34 package: Part setup_av_pro-54c is installed
01.10.2009 13:19:34 package: Part jrog-1a1 is installed
01.10.2009 13:19:34 general: Old version: 54c (1356)
01.10.2009 13:19:34 general: GUID: 503ec462-54bd-4a93-8fe7-b481ade17cfa
01.10.2009 13:19:34 general: Server definition(s) loaded for ‘main’: 271 (maintenance:0)
01.10.2009 13:19:34 general: SelectCurrent: selected server ‘Download630 AVAST Server’ from ‘main’
01.10.2009 13:19:34 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:34 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:34 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.10.2009 13:19:34 general: progress thread start
01.10.2009 13:19:34 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1356;f)
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:36 general: InvalidateCurrent: invalidated server ‘Download630 AVAST Server’ from ‘main’
01.10.2009 13:19:36 general: SelectCurrent: selected server ‘Download668 AVAST Server’ from ‘main’
01.10.2009 13:19:36 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:36 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:36 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 1
01.10.2009 13:19:36 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:37 general: InvalidateCurrent: invalidated server ‘Download668 AVAST Server’ from ‘main’
01.10.2009 13:19:37 general: SelectCurrent: selected server ‘Download746 AVAST Server’ from ‘main’
01.10.2009 13:19:37 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:37 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:37 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 2
01.10.2009 13:19:40 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:40 general: InvalidateCurrent: invalidated server ‘Download746 AVAST Server’ from ‘main’
01.10.2009 13:19:40 general: SelectCurrent: selected server ‘Download678 AVAST Server’ from ‘main’
01.10.2009 13:19:40 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:40 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:40 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 3
01.10.2009 13:19:43 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:43 general: InvalidateCurrent: invalidated server ‘Download678 AVAST Server’ from ‘main’
01.10.2009 13:19:43 general: SelectCurrent: selected server ‘Download749 AVAST Server’ from ‘main’
01.10.2009 13:19:43 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:43 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:43 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 4
01.10.2009 13:19:45 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:45 general: InvalidateCurrent: invalidated server ‘Download749 AVAST Server’ from ‘main’
01.10.2009 13:19:45 general: SelectCurrent: selected server ‘Download798 AVAST Server’ from ‘main’
01.10.2009 13:19:45 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:45 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:45 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 5
01.10.2009 13:19:48 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:48 general: InvalidateCurrent: invalidated server ‘Download798 AVAST Server’ from ‘main’
01.10.2009 13:19:48 general: SelectCurrent: selected server ‘Download636 AVAST Server’ from ‘main’
01.10.2009 13:19:48 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:48 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:48 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 6
01.10.2009 13:19:52 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:52 general: InvalidateCurrent: invalidated server ‘Download636 AVAST Server’ from ‘main’
01.10.2009 13:19:52 general: SelectCurrent: selected server ‘Download653 AVAST Server’ from ‘main’
01.10.2009 13:19:52 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:52 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:52 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 7
01.10.2009 13:19:54 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD

5

Part 2:

01.10.2009 13:19:54 general: InvalidateCurrent: invalidated server ‘Download653 AVAST Server’ from ‘main’
01.10.2009 13:19:54 general: SelectCurrent: selected server ‘Download778 AVAST Server’ from ‘main’
01.10.2009 13:19:54 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:54 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:54 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 8
01.10.2009 13:19:57 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:19:57 general: InvalidateCurrent: invalidated server ‘Download778 AVAST Server’ from ‘main’
01.10.2009 13:19:57 general: SelectCurrent: selected server ‘Download706 AVAST Server’ from ‘main’
01.10.2009 13:19:57 internet: SYNCER: Type: use IE settings
01.10.2009 13:19:57 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:19:57 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 9
01.10.2009 13:20:01 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:01 general: InvalidateCurrent: invalidated server ‘Download706 AVAST Server’ from ‘main’
01.10.2009 13:20:01 general: SelectCurrent: selected server ‘Download656 AVAST Server’ from ‘main’
01.10.2009 13:20:01 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:01 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:01 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 10
01.10.2009 13:20:03 internet: tried 10 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
01.10.2009 13:20:03 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\Danita\AppData\Local\Temp_av_proI.tm~a04340\onefile, servers.def.vpu, error: 0x20000004
01.10.2009 13:20:03 package: Download servers.def, servers.def.vpu failed with error 0x20000011.
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 general: InvalidateCurrent: invalidated server ‘Download656 AVAST Server’ from ‘main’
01.10.2009 13:20:05 general: SelectCurrent: selected server ‘Download707 AVAST Server’ from ‘main’
01.10.2009 13:20:05 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:05 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:05 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
01.10.2009 13:20:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:05 general: InvalidateCurrent: invalidated server ‘Download707 AVAST Server’ from ‘main’
01.10.2009 13:20:05 general: SelectCurrent: selected server ‘Download717 AVAST Server’ from ‘main’
01.10.2009 13:20:05 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:05 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:05 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
01.10.2009 13:20:07 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:07 general: InvalidateCurrent: invalidated server ‘Download717 AVAST Server’ from ‘main’
01.10.2009 13:20:07 general: SelectCurrent: selected server ‘Download644 AVAST Server’ from ‘main’
01.10.2009 13:20:07 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:07 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:07 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
01.10.2009 13:20:11 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:11 general: InvalidateCurrent: invalidated server ‘Download644 AVAST Server’ from ‘main’
01.10.2009 13:20:11 general: SelectCurrent: selected server ‘Download923 AVAST Server’ from ‘main’
01.10.2009 13:20:11 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:11 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:11 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
01.10.2009 13:20:13 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:13 general: InvalidateCurrent: invalidated server ‘Download923 AVAST Server’ from ‘main’
01.10.2009 13:20:13 general: SelectCurrent: selected server ‘Download515 AVAST Server’ from ‘main’
01.10.2009 13:20:13 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:13 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:13 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
01.10.2009 13:20:16 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:16 general: InvalidateCurrent: invalidated server ‘Download515 AVAST Server’ from ‘main’
01.10.2009 13:20:16 general: SelectCurrent: selected server ‘Download519 AVAST Server’ from ‘main’
01.10.2009 13:20:16 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:16 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:16 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
01.10.2009 13:20:20 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:20 general: InvalidateCurrent: invalidated server ‘Download519 AVAST Server’ from ‘main’
01.10.2009 13:20:20 general: SelectCurrent: selected server ‘Download969 AVAST Server’ from ‘main’
01.10.2009 13:20:20 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:20 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:20 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
01.10.2009 13:20:22 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:22 general: InvalidateCurrent: invalidated server ‘Download969 AVAST Server’ from ‘main’
01.10.2009 13:20:22 general: SelectCurrent: selected server ‘Download617 AVAST Server’ from ‘main’
01.10.2009 13:20:22 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:22 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:22 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
01.10.2009 13:20:24 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:24 general: InvalidateCurrent: invalidated server ‘Download617 AVAST Server’ from ‘main’
01.10.2009 13:20:24 general: SelectCurrent: selected server ‘Download711 AVAST Server’ from ‘main’
01.10.2009 13:20:24 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:24 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:24 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
01.10.2009 13:20:26 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
01.10.2009 13:20:26 general: InvalidateCurrent: invalidated server ‘Download711 AVAST Server’ from ‘main’
01.10.2009 13:20:26 general: SelectCurrent: selected server ‘Download635 AVAST Server’ from ‘main’
01.10.2009 13:20:26 internet: SYNCER: Type: use IE settings
01.10.2009 13:20:26 internet: SYNCER: Auth: another authentication, use WinInet
01.10.2009 13:20:26 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
01.10.2009 13:20:28 internet: tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
01.10.2009 13:20:28 file: GetNewerStampedFile:GetFileWithRetry failed: C:\Users\Danita\AppData\Local\Temp_av_proI.tm~a04340\onefile, servers.def, error: 0x20000004
01.10.2009 13:20:28 package: Tried to download servers.def but failed with error 0x20000004.
01.10.2009 13:20:28 package: LoadAllDefs failed 0x20000004
01.10.2009 13:20:29 general: Err:Cannot connect to a711sl.avast.com (67.228.112.199:80)

6

Do you have a firewall installed?

7

The computer had Symantec AV installed, which I uninstalled, and is running Vista firewall. Some additional information: after installing Avast, I cannot access the internet with Web Shield running, but when that service is shut down (not paused) I can access the internet. The computer is running IE8. Even with the Web Shield service shut down Avast is not able to connect to the server for updates.

8

may be a good idea next time would be to attach the log instead of pasting it directly in your post :wink:

9

You need to select the correct Norton removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Getting rid of Norton is like removing a very stubborn virus.

Ignore Logos.