Avast Internet Security Installation causing BSD and BAD POOL CALLER error

Avast Free Antivirus / Premium Security
1

Hi,

I am having issues with Avast.
Several times my PC crashed and Avast services were disabled.
I scanned my PC with Malwarebytes but no issues were discovered.
In uninstaled Avast with the avastclear utility.
When trying to install it again the PC crashed again near the end of the installation with a BAD POOL CALLER error.

Is there an issue with the latest version of Avast ?
Is it possible to install an earlier version ?

Thanks.

Juan

2
  • Which Avast…? (Free/Pro/IS/Premier)
  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Hi,

I am using Windows 10 Pro. Lenovo Ideapad Y700 - 64 bit.
I had Avast Internet Security installed and a couple weeks ago I started having these unexpected crashes.
At some point it systematically crashed whenever I logged into the PC and only after disabling Avast after booting in Safe Mode was I able to login.
After that I could not activate the Avast services anymore so I had to clean the installation.
I tried reinstalling the free version and also version of internet security 17-5-3559_fr_380314 but both have the same problem.
I cannot reach the end of installation without getting the error of Bad Pool Caller.

I had no other antivirus before Avast. It was working normally on that PC for more than one year now.
For the moment I have installed Malewarebytes as Avast is unusable.

Which Avast…? (Free/Pro/IS/Premier)

  • Which version…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
4

Follow instructions: https://www.avast.com/faq.php?article=AVKB33#artTitle

5

Hi,

I tried executing avastsupport.exe but it crashes with the following error:

Faulting application name: avastsupport.exe, version: 1.0.10.0, time stamp: 0x5956171a
Faulting module name: avastsupport.exe, version: 1.0.10.0, time stamp: 0x5956171a
Exception code: 0xc0000409
Fault offset: 0x0010e71f
Faulting process id: 0x3380
Faulting application start time: 0x01d2fbd693efde3c
Faulting application path: C:\Users\juanvega\Downloads\avastsupport.exe
Faulting module path: C:\Users\juanvega\Downloads\avastsupport.exe
Report Id: cafc3dcb-1547-485a-86cb-480c4ef6b732
Faulting package full name:
Faulting package-relative application ID:

  • System
    - Provider
    [ Name] Application Error

    -	EventID	1000
	[ Qualifiers] 	0

	Level	2

	Task	100

	Keywords	0x80000000000000

-	TimeCreated
	[ SystemTime] 	2017-07-13T12:51:05.546019100Z

	EventRecordID	6694

Any suggestions ?

Regards.

6

Hi,

I tried executing avastsupport.exe but it crashes with the following error:

Faulting application name: avastsupport.exe, version: 1.0.10.0, time stamp: 0x5956171a
Faulting module name: avastsupport.exe, version: 1.0.10.0, time stamp: 0x5956171a
Exception code: 0xc0000409
Fault offset: 0x0010e71f
Faulting process id: 0x3380
Faulting application start time: 0x01d2fbd693efde3c
Faulting application path: C:\Users\juanvega\Downloads\avastsupport.exe
Faulting module path: C:\Users\juanvega\Downloads\avastsupport.exe
Report Id: cafc3dcb-1547-485a-86cb-480c4ef6b732
Faulting package full name:
Faulting package-relative application ID:

  • System
    - Provider
    [ Name] Application Error

    -	EventID	1000
	[ Qualifiers] 	0

	Level	2

	Task	100

	Keywords	0x80000000000000

-	TimeCreated
	[ SystemTime] 	2017-07-13T12:51:05.546019100Z

	EventRecordID	6694

Any suggestions ?

Regards.

7

Contact support: https://support.avast.com/support/tickets/new