Hi - hope someone can help. Have just purchased Avast Internet Security and downloaded the Avast licence. I am now trying to activate the licence and I’m following the instructions that were emailed to me. I tried to ‘save as’ in a different location than my downloads but it won’t let me. Instead when I double click on the file I just get a message in a window saying ‘how do you want to open this type of file?’ which lists various programmes such as ‘internet explorer; notepad; Microsoft word etc’.
i’m not sure if I’m meant to choose one of these as I’ve had an avast product in the past and I’m pretty certain I didn’t get prompted with this. I was on a different windows system then though. I am now on Windows 8.
Thank you for that inoformation, but it is when I go to double click on the licence in my download (so as to save a copy in my C drive) that i come up with this window asking me what file i want to open this programme with. According to the video and instructions that isn’t meant to happen.
Do you think because I already have pre-installed Norton on my laptop (which has been protecting my laptop for about a week but is now asking me to purchase as it has expired so no longer proteting) that I cannot install Avast? Would an existing firewall be stopping it from going through?
HI - Thank you - I’ve downloaded the file in downloads
It wouldn’t let me ‘save as’ when I double clicked on it as instructed - just gave me the options to ‘open with’ or send to or cut/copy etc and what programe do i want to open with. I did copy it to my c drive but the same thing happens when i click on it there.
I still have the Norton but it says it isn’t protecting at the moment as is turned off
Norton needs to be totally removed from your system. Use the Norton removal tool.
To add your licence file open the avast interface > Settings > Subscription Add Licence File , from there you can locate your downloads folder and select the Avast Licence file, then hit enter.
Thank you, I think I know what happened. I had downloaded the licence file from the email Avast sent me but not the installer file!! Have also got ride of the Norton now.