I have Avast Internet Security for some time and it is time to renew it.
In the meanwhile, my Credit Card expired and I updated the CC information, as requested.
Problem is that I got an email saying “Your credit card wasn’t authorized”.
I have no idea why, as I use it regularly both locally and abroad.
Questions:
(1) How to get more info on the reason for the refusal?
(2) Is there any other form of payment? (Paypal? Invoice?..) (I am in Brazil)
Thanks in advance
Claudio
Yes, I had seen it and read it throughly.
Checked that page again, just in case, and still cant find anything related to my questions: (1) Any additional info on the CC refusal? and (2) Any other form of payment?.
I have already updated my CC data using a link from the first Avast email (which said my CC had expired)
Received a second email saying “Your credit card wasn’t authorized”.
Updated my CC info again, in case I had mistyped something.
Licence info still says it expires tomorrow, Sep, 15 .
Note: Last month I renewed my SecureLine VPN license for 3 years without any problem.
Contact avast.
Contact Sales: https://support.avast.com/support/tickets/new?form=1
Wow!! I certainly will do that! How does one get to this page?
I`ve spent 20-30 minutes going back and forth on Avast website and all I could find was FAQs (read a lot of them) and this forums.
I could not find a way to contact them by text (good that now I have your link) or phone. I must have missed something.
Claudio
Claudio, please, if you need further help after opening a ticket, please post back here.
Claudio, por favor, se depois de abrir o tíquete você ainda precisar de mais ajuda, por favor, poste novamente aqui.
O melhor caminho para obter suporte comercial (compras, renovação de licenças, devoluções de pagamentos, etc.) é através de um tíquete: https://goo.gl/ydznCd. Teremos o prazer de atender a sua solicitação.
O sistema de tíquetes funciona atendendo os pedidos por ordem de chegada, por isso, não abra um segundo tíquete, pois isto irá enviar a sua solicitação para o final da fila (https://goo.gl/gSHk30).
Saiba mais sobre os nossos canais de suporte: https://goo.gl/sCeKbm.