Hi everybody, I have a major problem: ais (avast internet security) will not automatically start upon login. However I can manually start ais. I’ve tried booting into safemode and uninstalling ais using the avast uninstaller tool and then reinstalling(when reinstalling I made sure to temporarily disable any security programs that I had running). The problem still doesn’t go away (I’ve tried several restarts but ais still won’t automatically start).Moreover I’ve tried to repair the installation but avast doesn’t appear in the control panel. Previously I had been using avast free. I have vista 32 bit and I’m using mamutu and spyshelter.
note: when I reinstalled avast my computer restarted without any warning near the end of the installation.
I think I had norton before avast free. I have been using avast free for a long time without any problems. I really don’t want to go through the bother of uninstalling mamutu and spyshelter. I don’t think the problem is caused by those two programs as i temporarily disabled both while i was installing ais.
i uninstalled mamutu and spyshelter and ais (using the uninstall utility). Norton removal tool doesn’t work (when i try to run the removal tool nothing happens although it does come up in taskmanager), i doubt that its norton that’s causing the problem. I then reinstalled ais but avast still doesn’t autostart after reboot… I think I might have found the problem;during installation of ais the installation never actually finished properly. When the installation was in its final stage the whole computer all of a sudden restarted with out any warning (is this suppose to happen?)
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:25:52, on 18/07/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Safe mode
I get no errors what so ever. In fact when I manually start avast it opens up as if was already running, it is very quick to open.
Of course I didn’t install ais inside sandboxie.
well i found out what the problem is. it turned out that a worm was interferring with the installtion of avast >:(. the worm prevented avast installation from properlly finishing and then restarted my computer (tricking me into thinking that avast had restarted my computer), so thats why avast never autostarted upon login.
Avast needs to do something about this so that future users don’t come across the same problem that i had.
I would suggest a feature: before the installation actually begins, there should be a check box which says the following “Randomize the installed file name of avast (check this box if you think you are infected, if you are unsure if you are infected or not check this box anyway)”. Now i’m no malware expert but i’m presuming that the worm would not have been able to mess up the avast installation if there was such a feature.
note:prevx has such a feature
its hard to make such a good product like avast better. but there are allways small things that make great product better. i hope my suggestion is implemented in future versions of avast (the sooner the better!)