Avast is blocking a Photoshop filter.....how to unblock it

Avast Free Antivirus / Premium Security
1

When in Photoshop, I accessed a filter I use constantly in my work. A block message came up on Avast. Since I was also online at the time, I disregarded the message. Never know. Well, it was the filter that caused the block message and now I can’t access the damn filter. Which would be no problem if I could figure out where it is listed as blocked and how to reverse that. I’ve looked in your FAQs, but nothing there makes the slightest bit of sense to me. Why is it I can’t simply go to a menu and find something blocked?

Kindly help me…I’m on a deadline…

bab

2

have you rebooted since it happend? … if not, right click avast tray icon and select show last popup

3

The file may have been placed in the Virus Chest … If it is, you can restore it and then add it to the File Exclusion List.
If you can not find the file for the Photoshop Filter, you may need to manually restore it, either from the Photoshop
Install CD / File or worst case, do a repair or reinstall of Photoshop to get all the filters back. Then add the pesky one
to the exclusions. You can also submit the files that are causing trouble to Avast as a False Positive. They will check it
and if so, a correction to the definitions will be out at some point.

Your filters are in C:\Program Files\Adobe\Photoshop (your version)\Plugins\Filters
In CS2 there are 45 filters and 17 Lighting Styles

FYI: I have Photoshop CS2 on Windows 10 Home 64 Bit with the latest Avast Free … I just scanned both
the Filters and the Lighting folder for CS2 and Avast did not find any issues with the files.

4

Thanks, yes I rebooted…always my first option. Right clicking on the icon brings up the user interface, and I can’t find a way to show the latest block, popup, virus, anything.

Thanks…

5

It’s not in the virus chest (not that I could find anyway.) The filter is from DXO, not Photoshop. It’s called “Viewpoint”, but adding “DXO Viewpoint” to the exclusion list didn’t change anything. I’m using CS6, but that shouldn’t make any difference. I haven’t downloaded the filter from DXO because I’m not certain it wouldn’t still be blocked.

Maybe I’m completely out to lunch, but I have a problem with it being so difficult to find and reverse Avast blocks. I know internet protective software is up against megacomplicated malware and other junk. But why does the software control for Avast also have to be so complicated? There should be a much simpler method for finding and removing false blocks. Sorry, just ranting.

Thanks for your help…

6

You can redownload the DXO Viewpoint 2 from here:
https://support.dxo.com/hc/en-us/categories/200260867-DxO-ViewPoint
and Save it to your drive, then upload it to a site like VirusTotal for a scan. Also have Avast rescan it to see if it is clean. You may need to submit the file to
Avast as a False Positive (done from with the GUI)

7

Good idea. The program is already loaded…it’s a standalone that has a Photoshop plugin. Could I just have Avast scan the existing program then add that program to the exclusions? Would that also work?

8

It should work fine. And I did a scan on the Setup file for your program and it came back fine.

9

Instead of adding a exclusion it is much better to let avast know about so they check and if nothing malicious is found remove the detection.

https://www.avast.com/false-positive-file-form.php

10

I had suggested that a few posts above. Wether the OP wants to do that is up to him.
He probably should, but if he knows the file is safe, an exclusion will work just fine.

11

Yup, but it won’t help others who don’t read this thread. :wink:

12

Thanks! Never have had a problem with this program before, but you never know.

13

Thanks for the suggestion, both you and Bruce B. I’ll send to Avast after I get it working again.

14

No fault found with program and even though added to Exclusions it still won’t open. I’ll uninstall, reload, and see what happens.

15

Deleting, downloading, adding to Exclusions allows the program to work. Sent to Avast via the False Positive File Form. Is there a way to close this thread with best answer checked?

THANKS MUCH !!

16

It should be added under: Active Protection, File System Shield, Exclusions … be sure all 3 boxes are checked (R / W / X)

17

See screenshot, but only work if you dont reboot … so next time :wink:

18

Done, thanks!

19

Very helpful, thank you!

20

Right clicking the icon brings up a Menu.
Left clicking brings up the Avast UI. :slight_smile:
(It is also possible that you reversed your settings for your mouse. Usually done if you are a lefty.)