Avast keeps alerting…Popup constantly saying
avast! Web Shield has blocked a harmful webpage or file.
Object: http://getmuzicas.info/?e=svon&cht…
Infection: URL:Mal
Process: C:\Windows\System32\svchost.exe
I followed instructions as per https://forum.avast.com/index.php?topic=53253.0
Run Malwarebytes when I try and run OTL after a few min a pop up box comes up… List index out of bounds (3987)…seems to stop running program!What to do,should I still proceed with running aswMBR? Thank you!
I try and run OTL after a few min a pop up box comes up....... List index out of bounds (3987)try to run OTL from safe mode....
if no success, continue with aswMBR
malware experts have other diagnostic tools they can use and will give instruction when they arrive
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.
Ok tried running OTL in safe mode still no luck,should I know run aswMBR?
essexboy downloaded program and attachments included
Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
Think this might of cured it…will see how it goes!
Attachments below
was given 2 Adwcleaner files so I posted both
Been an hour now no pop up.THANKS
He is not finish yet… wen all is OK essexboy will remove the tools used…
In that case methinks I will send you on your merry way 
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article and this article.
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 
OK thanks!
My pleasure
I’m having the exact same problem. I dowloaded and tried the solution you posted but I’m still getting that pop-up.
I decided to post the FRST files so maybe you can help me.
Thanks in advance
I have now added a warning to the FRST fix please note it
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Download the attached Fixlist.txt to the same location as FRST
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
Thanks a lot, I did everything you posted but sadly it doesn’t seem to have worked.
I’m still getting the warning.
Here I will attach both fix logs.
Thanks again for the help
Hi,
Could I get some help with this too? I’m getting the same relenting pop ups that plague chi1978 and tquinta. So far I’ve ran malware bytes multiple times. I ran ccleaner. I also ran AdwCleaner. But still getting the alerts. I’ve ran farbar recovery scan tool, and attached the addition and first txt files. Your assistance is much appreciated!
Start a new topic and post your logs there.
@tquinta
Download and Install Combofix
Download ComboFix from one of the following locations:
Link 1
Link 2
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
- IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks
http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png
http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png
[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.
Notes:
- Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
- Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
- If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Apparently I cannot run ComboFix on Windows 8.1
Correct I forgot :-[
Could I have a fresh FRST scan please