I have posted earlier regarding this issue…we have tried AVG and Avast and both will not update and keep stopping. I had someone ask me for my dmp files and I sent them but have never heard back. Can someone please help me on this issue??? I have no idea what is going on!!! I need help…I do not want my computer unsecured. This is a desktop…running Windows XP Home Edition…it is actually really fast though so I don’t get that at all! PLEASE PLEASE HELP!!! Thanks! :-\
Hi,
1 First try a repair of Avast within ADD AND REMOVE PROGRAMS. If it fails to work use avast removal tool.
2. You will need to remove AVG with its removal tool if you have used AVG uninstal through avg program is not enough!.
3. Did you have any other antivirus on before avast or avg?. Ie Norton or Macafee. If you did then you will need to use their removal tools to get rid of any bits in the registry.
4. Have you scanned the computer for spyware?
5. Use Malwarebytes or good old Spybot Search & Destroy. & Use Crapcleaner to remove all junk temp files and use the registry cleaner within it.
6. After that try a new instal of avast
Ok…I will try it…I have uninstalled and reinstalled both and I have run malwarebites…I think I took that off thinking it might be interfering…thanks for the help…wish I could just use the older version…that worked!
When I tried to repair it…it said…error processing packages…please use full update…
this is the copy of the log…
26.05.2010 09:18:56 general: Started: 26.05.2010, 09:18:56
26.05.2010 09:18:56 general: Running setup_ais-1ce (462)
26.05.2010 09:18:56 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
26.05.2010 09:18:56 system: Memory: 83% load. Phys:84388/522776K free, Page:872656/1266364K free, Virt:2068444/2097024K free
26.05.2010 09:18:56 system: Computer WinName: BARTON
26.05.2010 09:18:56 system: Windows Net User: BARTON\John D. Barton
26.05.2010 09:18:56 general: Cmdline: /uninstwiz
26.05.2010 09:18:56 general: Old version: 1ce (462)
26.05.2010 09:18:56 system: Using temp: C:\DOCUME~1\JOHND~1.BAR\LOCALS~1\Temp_asw_aisI.tm~a03648 (78000M free)
26.05.2010 09:18:56 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
26.05.2010 09:18:56 general: DldSrc set to inet
26.05.2010 09:18:56 internet: SYNCER: Agent=Syncer/5.00 (ais-462;p)
26.05.2010 09:18:56 system: Computer DnsName: barton
26.05.2010 09:18:56 system: Computer Ip Addr: 192.168.1.3
26.05.2010 09:18:56 system: Installed in: C:\Program Files\Alwil Software\Avast5 (78000M free)
26.05.2010 09:18:56 internet: SYNCER: Type: use IE settings
26.05.2010 09:18:56 internet: SYNCER: Auth: another authentication, use WinInet
26.05.2010 09:18:56 package: Part prg_ais-1ce is installed
26.05.2010 09:18:56 package: Part vps_win32-10052401 is installed
26.05.2010 09:18:56 package: Part setup_ais-1ce is installed
26.05.2010 09:18:56 package: Part jrog-a7 is installed
26.05.2010 09:18:56 general: LoadState: Edition=1
26.05.2010 09:18:56 general: Old version: 1ce (462)
26.05.2010 09:18:57 file: SetExistingFilesBitmap: 304->86->86
26.05.2010 09:18:57 general: GUID: 0dcb2604-e9c4-4d7d-9df3-b90052dd658e
26.05.2010 09:19:06 general: Server definition(s) loaded for ‘main’: 265 (maintenance:0)
26.05.2010 09:19:06 general: SelectCurrent: selected server ‘Download938 AVAST5 Server’ from ‘main’
26.05.2010 09:19:06 internet: SYNCER: Type: use IE settings
26.05.2010 09:19:06 internet: SYNCER: Auth: another authentication, use WinInet
26.05.2010 09:19:11 general: Operation set to INST_OP_REPAIR
26.05.2010 09:19:11 general: Entered SetupProcessAIS::Do( INST_OP_REPAIR )
26.05.2010 09:19:11 general: Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
26.05.2010 09:19:11 general: Entered SetupProcessWin32::Do( INST_OP_REPAIR )
26.05.2010 09:19:11 general: Entered SetupProcess::Do( INST_OP_REPAIR )
26.05.2010 09:19:11 general: Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
26.05.2010 09:19:11 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
26.05.2010 09:19:11 general: Entering:UpdateInstallPackages
26.05.2010 09:19:11 general: progress thread start
26.05.2010 09:19:11 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
26.05.2010 09:19:12 package: LoadPartInfo: jrog = jrog-a7 returned 00000000
26.05.2010 09:19:12 package: LoadPartInfo: Returning on unknown
26.05.2010 09:19:12 package: LoadPartInfo: program = prg_ais-221 returned 00000000
26.05.2010 09:19:12 package: LoadPartInfo: setup = setup_ais-221 returned 00000000
26.05.2010 09:19:12 package: LoadPartInfo: vps = vps_win32-10052501 returned 00000000
26.05.2010 09:19:12 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
26.05.2010 09:19:12 package: FilterOutExistingFiles: 86 & 86 = 0
26.05.2010 09:19:12 package: IsFullOkay: vps_32-1d5.vpx - not okay (doesn’t exist)
26.05.2010 09:19:12 package: SetDownloadBits: vps_32 setting 106 diffs to process
26.05.2010 09:19:12 package: IsFullOkay: vps_win32-1ea.vpx - not okay (doesn’t exist)
26.05.2010 09:19:13 package: SetDownloadBits: vps_win32 setting 106 diffs to process
26.05.2010 09:19:13 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
26.05.2010 09:19:13 package: IsFullOkay: jrog-a7.vpx - not okay (doesn’t exist)
26.05.2010 09:19:13 package: SetFullAsMarked: Package jrog set to 1
26.05.2010 09:19:13 package: ArePartsInstallable: 0
26.05.2010 09:19:13 package: Error processing packages. 0x20000011
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
Also, AVG Remover can be downloaded here: http://www.avg.com/download-tools. Run it 