Hi, Ive been using Avast for years with no problems but over the last couple of weeks some strange stuff has started to happen
My Avast kept switching itself off so I would have to go into it and press on fix now, I did a scan and came up empty so thought it was just a glitch
The other day we were watching a film on the laptop and had it connected to the tv via a HDMI cable and suddenly it went dead, I tred to turn it back on but it just kept clicking back off, when it finally came on there was just a blue screen and it said something like fatal error in the top left corner then went dead again…anyway eventually it came on and launched windows startup repair and came on. After this I did a virus scan and there were 20 odd virus all of which I moved to the virus chest
Since then though it keeps saying that there are too many 16bit systems running and when I switch the computer on Avast is not on
I googled it and found this site and followed the instructions given to another lady with a similar prob, I downloaded Malwarebytes and scanned with that and that found a further 20 viruses which have all been quarantined, I then uninstalled avast and reinstalled it again, and used Puren Defrag to do whatever it does lol, after the problem seemed to be solved and I had a day where everything seemed fine
Then this morning when I switched the computer on Avast had completely gone and I had to reinstall from scratch, I scanned and it found 5 viruses, I scanned with Malwarebytes and that found 11 which went in the virus chest, and then I did a boot scan with avast which found a fair few viruses mostly adware and malware which have been put in the chest
It is still turned off everytime I turn the computer on and it sparodically asks me to launch startup repair…please can someone help me I don;t know what to do, I never made a recovery disc (cos I’m an idiot) I have saved all my important files and pictures so just really want to save my laptop as I have no cash with which to buy a new one
I don’t understand why this has happened as I had windows defender for malware and avast for antivirus…Help