Tengo una laptop que le puse Avast, le cree un pin que ya no recuerdo y ahora que quiero desinstalarlo me lo pide
Ya restableci mi contraseña de la cuenta, pero no me deja aún
Que debería hacer?
Aún si trato de desinstalarlo con la herramienta, me pide, si trato de tocar algo, me lo pide
Has intentado usar una herramienta ajena a Avast como por ejemplo Glary Utilities?
No, pero ya intenté de todo, desde la barra de aplicaciones y demás, pero Avast no me deja
Sólo se me ocurre de momento que vayas a propiedades del sistema y restaurar el sistema a un punto anterior y con suerte te lo dejará antes de la instalación de Avast.
You will need to use the Avast Uninstall Utility.
Download the avast! Uninstall Utility, avastclear.exe Avast Removal Tool | Download Avast Clear | Avast and save it to your HDD. Make a note of the steps required or print the page. I believe this page should detect your language and switch to your language. Otherwise you would have to translate the page using an app.
Deberá utilizar la utilidad de desinstalación de Avast.
Descargue la aplicación avast! Desinstale Utility, avastclear.exe Avast Removal Tool | Download Avast Clear | Avast y guárdelo en su disco duro. Tome nota de los pasos necesarios o imprima la página. Creo que esta página debería detectar tu idioma y cambiar a tu idioma. De lo contrario, tendría que traducir la página usando una aplicación.
Hello David, good afternoon In where are you?
I already used that option, but Avast anyways ask me the pin, Avast asked me to create one exclusive pin more or less 6 months ago and I already forget the pin and it seems that isn’t a option to recover it in case of forget it, I’m cooked
Increíble que a este punto actúe como un malware, irónicamente lo instale y compré la licencia de Avast porque tengo un malware instalado(uno que lo es LITERALMENTE) y tampoco lo pude sacar de la laptop, la diferencia es que este malware que instale antes de Avast pide que para ser desinstalado tengo que pagar su “licencia”(mis bolas la voy a pagar)
Effectively it has to be run from Safe Mode - By Right Clicking the downloaded file and selecting run As Administrator, it should be run in safe mode. See extract from the link I gave.
A continuación se explica cómo desinstalar Avast en Windows 10 usando Avast Clear:
Descargue la utilidad de desinstalación avastclear.exe y guárdela en una carpeta familiar en su PC (guardada en la carpeta Descargas de forma predeterminada).
Haga clic derecho en el archivo y seleccione Ejecutar como administrador. Si se le solicita permiso, haga clic en Sí.
Haga clic en Sí en el cuadro de diálogo Borrar de Avast para iniciar su PC en modo seguro.
Seleccione la carpeta que contiene los archivos del programa Avast y seleccione el producto Avast Antivirus que desea desinstalar (la ubicación y el producto generalmente se detectan automáticamente). Haga clic en Desinstalar.
Is this what you did ?
I’m in England.
Yes, I already did that, literally
But even in safe mode, executing it in safe mode with administrator permission, again ask me the pin
At first I thought that was the pin of the computer user(my computer password), but not
Then I thought that was the pin of the avast account
Neither
I changed the avast password 2 times, I searched in the articles and nothing
How I said before but in spanish, I installed Avast and I paid the premium license because I have a malware(until today)
Avast can’t kill it, before avast, even with all the traditional methods I can’t do something against it
I haven’t come across that problem (in the forums) of requesting a pin when the uninstall utility is used. I also have never had to use this tool.
I have gone back to the link I gave you and you may not be following that as outlined.
Step 4 starts the process of identifying the Avast Program and Location and (I believe) that is done in normal mode.
When you have done that You click the Uninstall.
At that point I believe you Restart your computer as mentioned in Step 5.
Is that what you did ?
I did everything until the last step, but ask me the password…and I put EVERYTHING I could
OK
Having never experienced this and I’m out of ideas, I have tried to attract some Avast Attention to this topic.
Hi and thank you for reporting this. It should be addressed in the new beta 24.11. Can you please try uninstalling Avast using the beta uninstaller executed from Safe Mode? Link: https://honzik.avcdn.net/setup/avast-av/beta/avast_av_clear.exe
Please let me know if it worked.
Thanks for the prompt response prokopes_.
Yes, it works
Thanks for the help
Happy that the problem is now resolved.
Hopefully it won’t be long before this beta build of the beta uninstaller is released to regular use 
