Yo, what’s up? Avast is taking almost 6Gb for no reason, then it goes back to about 400mb after like 15 minutes. This has happened severally, causing me probably 10 to 15 minutes wait. I am not running any scans or doing anything apart from watching YouTube, neither have I set any background scans. I made 3-in-1 screenshots over the time period of today’s 15 minute break from my 12Gb computer due to this issue.
What’s weird is that its not reading or writing anything to disk most of that time, just using lots of memory. Then I had that web shield request, please make the feature for us.
Would you please be able to create a dump of the process (at the moment the big memory usage is happening) and upload it somewhere where I could download it? It may show what’s happening during that time and why… I’m afraid it’s not possible to guess just by the screenshots.
Note that the dump will be huge (as big as the memory usage), though I’d hope it would compress quite well if you pack it to ZIP, 7-Zip, RAR, whatever. But still, it’s not gonna be small.
The command to create the dump of the service would be:
sc.exe control "avast! Antivirus" 254
The command needs to be executed from an elevated command line. It will create an unpXXXXX-manual.mdmp file (X are some numbers) in C:\ProgramData\Avast Software\Avast\log folder; that’s the dump file.
It should be possible to upload the compressed file, using a unique name, to ftp://ftp.avast.com/incoming and post the file name here. (There are no browse/read rights there so you wouldn’t be able to see anything, even if you’ve just uploaded it.)
Not seeing it on my old win10 laptop system, see specs on my signature below my posts.
You don’t say what Avast Program/s you are running.
For me the biggest concern is browsing when Firefox usually takes the lions share of RAM with occasional spike in CPU usage and I only have 8GB of old DDR4 memory.