I raised a ticket, #NEZ-468-72030, on 28 November and am anxiously awaiting a response. I urgently need advice on whether a SIM card that has been locked/blocked by Avast Mobile will also lock/block any other phone that the card is then subsequently inserted into. The reason for this question is as follows.
Installed Avast ant virus onto new computer and then clicked on Mobile Protection to downloaded Mobile Security & Antivirus from my Avast account. I accepted all the default settings and didn’t make any changes. After a day or two I realised that I was not receiving calls etc due to unavailability of a network. I contacted my network provider who confirmed that there was no problem with the network but since my phone was displaying ‘No Sim inserted’ it was likely that my Sim was defective and they supplied me with a replacement. The new Sim also displayed the same message. I tried this Sim and my original Sim in my wifes phone and it showed the same error. I obtained another Sim and put it into my wifes phone first and once again her phone displayed the same error. In all I have tried 4 other known good Sims and have managed to block/lock three different phones.
My mobile is not recognised by my Avast account and my wifes phone was listed as my first friends phone, so I now have no control of the Avast mobile what so ever. The phones are not rooted and were unblocked from Vodafone about 18 months ago. I can still access the Avast mobile app using my password and all other functions on the phone. However, there is nothing in the app to enable me to reverse the the blocked Sims or phones.
So the questions are, is it possible that the first Sim could have some how become blocked without any intervention from me, is it possible that the affected Sims can affect other phones and lastly, and most importantly, how the hell do I get out of this mess.
As an out of work 62 year old I can ill afford to simply buy another two mobiles, so if anyone can help I would be eternally grateful.
Fingers crossed.