Dear Avast, it is a bit embarrasing to offer your customers money back guarantee to make them trust you and then [DELETED] them in the ass when you get their money. Why are you doing this to yourselves?? don’t you want repeat customers?? Now I can live without those money that you have stolen from me, but you are certainly not getting me as a repeat customer and think about all the shitty word of mouth advertisement that your past unsatisfied customers will provide for their friends, who probably would have been your customers. So all in all, you will get this little amount from me in the short term, but in the long run, you will certainly miss out on my repeat custom and my friends as possible future customers and their friends etc. I think you get the point, that cheating your customers has an unfavorable effect on your business. Thanks
Whilst you may have a grievance, please moderate your language as there is no restriction on age of avast users that may be viewing the forums.
Much better would be to outline your problem giving details and if you have submitted a support ticket (ID number) and see if it can’t be resolved.
Before you start unless you see Avast Team in the details on the left of posts, the respondant is an avast user just like yourself.
Chris,
please watch you language. This is a public/all ages webboard.
I’m sure that avast is not stealing nor cheating.
Sure they can make a mistake, but if you contact them it will be corrected.
avast is (as all other decent companies) just complying to the agreement they have with the user.
If you ask for a refund and are entitle to it, you will get it.
If you made a mistake e.g.
- Bought a license for CleanUp while you wanted one for Avast Pro, avast will correct it for you.
- Made a typo in your email address when ordering, avast will correct it for you.
Please read this as it explains things : https://forum.avast.com/index.php?topic=181611.msg1283701#msg1283701
When it comes to handling the tickets, it is no different than going to a store/supermarket.
The busier it is, the longer you have to wait.
Don’t forget that handling tickets is done by humans.
The great thing about it is, is that people get personal help specific for their question/problem.
Dear chris,
I haven’t found any record with your email in nether support system nor the license DB. Please raise a request in a proper way at https://support.avast.com/support/tickets/new (use the same credentials to log in as you used for this forum).
I expect you don’t mind that I deleted the inappropriate word from you message…
Lukas
Ok, So, How much time I need to wait for my refound?
15 days past so…
Avast has acknowledged your issue and as posted is working hard at resolving.
Please be aware that the backup caused by the holidays is affecting the time needed to address support issues.
Avast team member (lukas) is stating the request will be resolved ‘soon’ 