Avast not letting files re-open

Avast Free Antivirus / Premium Security
1

I use Quicken and Genie Soft for my daily backups. Here’s the deal.

Both of these programs first write the backup file, then reopen them to validate they’ve been copied correctly. Since installing Avast the programs stall at the reopening part. Both files are usually written to a network storage device. However I’ve tried backing up the Quicken file locally and it still doesn’t work.

Any suggestions?

Oh yeah, If it turn Avast off it works fine.

Thanks

Holdcard

2

Maybe you could add the files (or the folder) to the avast Exclusion list, anyway, this will be only a workaround. Hope the programmers take a look on this issue.

3

I’ll give that a try, it will have to be the folders because the individual file names change with the date.

Thanks,

Holdcard

4

You can use the Exclusion lists:

For the Standard Shield provider (on-access scanning):
Left click the ‘a’ blue icon, click on the provider icon at left and then Customize.
Go to Advanced tab and click on Add button…

For the other providers (on-demand scanning such as the screen-saver or the Simple User Interface):
Right click the ‘a’ blue icon, click Program Settings.
Go to Exclusions tab and click on Add button…

You can use wildcards like * and ?.
But be careful, you should ‘exclude’ that many files that let your system in danger.

5

Thought I’d post and say thanks because this also answered my question :slight_smile:

6

Didn’t work for me, both programs still lock up.

Holdcard

7

Which did you write down on the exceptions, exactly?

8

My backup drive is mapped as “Z” so I just added the entire drive I think it said “Z*”.

I figured I could always manually scan the drive in the future.

Holdcard

9

Maybe
Z:*

10

I will try that exact code. I had used the browse feature figuring it would use a format it liked. I’m at the other computer now, but will try it later.

I’m really hoping I can find a solution, I really like the way Avast is set up, it seems so much better than AVG. I suppose the proof in in my problem.

Thanks for all the help by the way.

Holdcard

11

You’re welcome. Feel free to come back any time you need help or just to change experiences 8)

12

I think if I work on it long enough someone will come up with an answer. I’ll make sure I post the solution when we find it.

I’m sure I’m not the only one that uses a network storage unit for backups. ::slight_smile:

Holdcard

13

I use also… the difference is that avast is not blocking my backups…

14

Does your backup program reopen the files after writing them? I’ve noticed that the files are actually written to the drive, the process of validating them is where everything hangs up. I think I can omit that process in Genie, but wouldn’t know how in Quicken. I even considered doing it locally then just using goodsync to move the new files back over, but the same thing happens locally as well.

Holdcard

15

Yes. Acronis True Image.

16

Strange, did you have any problems when you first used Avast? Have you done any exceptions etc.?

Holdcard

17

No. Acronis works, but you can exclude the file extension of the backup. For Acronis is *.tib if I’m not wrong.