Avast! Not updating after Virus Problems

Avast Free Antivirus / Premium Security
1

So a virus somehow jumped past Avast! even though Avast! recognized it. It was a variant of one of those Anti Virus Pro type malware programs where it masqueraded itself as an antivirus program I hadn’t installed, told me that every application I tried to initalize was infected and had to be shut down, wouldn’t let me open up task manager and informed me often about how my computer was being assaulted. I ran my computer in safe mode and was able to set up a limited startup but, for some reason, was unable to access the internet despite being connected. No matter, I cleaned out my registry and ran some anti-malware type program and now I am back in a regular startup, semi-confident that the virus is gone.

However, and here’s the problem, the browser that the virus infected my computer over (Chrome) is unable to access the internet and Avast! delivers the following error when trying to update. Firefox and IE connect to the internet just fine despite this.

What say you?

Error message detailed in next post.

2

30.11.2009 23:34:28 general: Started: 30.11.2009, 23:34:28
30.11.2009 23:34:28 general: Running setup_av_pro-558 (1368)
30.11.2009 23:34:28 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
30.11.2009 23:34:28 system: Memory: 47% load. Phys:1099104/2095504K free, Page:3349224/4033060K free, Virt:2068868/2097024K free
30.11.2009 23:34:28 system: Computer WinName: ULTRACOMPMK2
30.11.2009 23:34:28 system: Windows Net User: ULTRACOMPMK2\My Name
30.11.2009 23:34:28 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
30.11.2009 23:34:28 general: DldSrc set to inet
30.11.2009 23:34:28 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
30.11.2009 23:34:28 general: Old version: 558 (1368)
30.11.2009 23:34:28 registry: Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
30.11.2009 23:34:28 system: Using temp: C:\DOCUME~1\KEVINW~1\LOCALS~1\Temp_av_proI.tm~a03632 (3632M free)
30.11.2009 23:34:28 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
30.11.2009 23:34:28 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;p)
30.11.2009 23:34:28 system: Computer DnsName: UltracompMk2
30.11.2009 23:34:28 system: Computer Ip Addr: 10.10.248.227
30.11.2009 23:34:28 system: Installed in: C:\Program Files\Alwil Software\Avast4 (3632M free)
30.11.2009 23:34:28 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:28 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:28 package: Part prg_av_pro-558 is installed
30.11.2009 23:34:28 package: Part vps-9113001 is installed
30.11.2009 23:34:28 package: Part news-53 is installed
30.11.2009 23:34:28 package: Part setup_av_pro-558 is installed
30.11.2009 23:34:28 package: Part jrog-1fc is installed
30.11.2009 23:34:28 general: Old version: 558 (1368)
30.11.2009 23:34:28 general: GUID: b1925d3c-1b3f-416a-8569-62caea937e86
30.11.2009 23:34:28 general: Server definition(s) loaded for ‘main’: 284 (maintenance:0)
30.11.2009 23:34:28 general: SelectCurrent: selected server ‘Download614 AVAST Server’ from ‘main’
30.11.2009 23:34:28 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:28 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:28 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
30.11.2009 23:34:28 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
30.11.2009 23:34:28 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
30.11.2009 23:34:28 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
30.11.2009 23:34:28 general: progress thread start
30.11.2009 23:34:29 internet: SYNCER: Agent=Syncer/4.80 (av_pro-1368;f)
30.11.2009 23:34:29 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:31 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:31 general: InvalidateCurrent: invalidated server ‘Download614 AVAST Server’ from ‘main’
30.11.2009 23:34:31 general: SelectCurrent: selected server ‘Download743 AVAST Server’ from ‘main’
30.11.2009 23:34:31 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:31 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:31 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 1
30.11.2009 23:34:32 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:32 general: InvalidateCurrent: invalidated server ‘Download743 AVAST Server’ from ‘main’
30.11.2009 23:34:32 general: SelectCurrent: selected server ‘Download786 AVAST Server’ from ‘main’
30.11.2009 23:34:32 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:32 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:32 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 2
30.11.2009 23:34:35 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:35 general: InvalidateCurrent: invalidated server ‘Download786 AVAST Server’ from ‘main’
30.11.2009 23:34:35 general: SelectCurrent: selected server ‘Download795 AVAST Server’ from ‘main’
30.11.2009 23:34:35 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:35 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:35 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 3
30.11.2009 23:34:38 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:38 general: InvalidateCurrent: invalidated server ‘Download795 AVAST Server’ from ‘main’
30.11.2009 23:34:38 general: SelectCurrent: selected server ‘Download808 AVAST Server’ from ‘main’
30.11.2009 23:34:38 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:38 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:38 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 4
30.11.2009 23:34:41 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:41 general: InvalidateCurrent: invalidated server ‘Download808 AVAST Server’ from ‘main’
30.11.2009 23:34:41 general: SelectCurrent: selected server ‘Download686 AVAST Server’ from ‘main’
30.11.2009 23:34:41 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:41 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:41 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 5
30.11.2009 23:34:44 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:44 general: InvalidateCurrent: invalidated server ‘Download686 AVAST Server’ from ‘main’
30.11.2009 23:34:44 general: SelectCurrent: selected server ‘Download780 AVAST Server’ from ‘main’
30.11.2009 23:34:44 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:44 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:44 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 6
30.11.2009 23:34:47 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:47 general: InvalidateCurrent: invalidated server ‘Download780 AVAST Server’ from ‘main’
30.11.2009 23:34:47 general: SelectCurrent: selected server ‘Download756 AVAST Server’ from ‘main’
30.11.2009 23:34:47 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:47 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:47 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 7
30.11.2009 23:34:50 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:50 general: InvalidateCurrent: invalidated server ‘Download756 AVAST Server’ from ‘main’
30.11.2009 23:34:50 general: SelectCurrent: selected server ‘Download605 AVAST Server’ from ‘main’
30.11.2009 23:34:50 internet: SYNCER: Type: use IE settings

3

cont’d

30.11.2009 23:34:50 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:50 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 8
30.11.2009 23:34:53 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:53 general: InvalidateCurrent: invalidated server ‘Download605 AVAST Server’ from ‘main’
30.11.2009 23:34:53 general: SelectCurrent: selected server ‘Download603 AVAST Server’ from ‘main’
30.11.2009 23:34:53 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:53 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:53 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 9
30.11.2009 23:34:56 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:34:56 general: InvalidateCurrent: invalidated server ‘Download603 AVAST Server’ from ‘main’
30.11.2009 23:34:56 general: SelectCurrent: selected server ‘Download917 AVAST Server’ from ‘main’
30.11.2009 23:34:56 internet: SYNCER: Type: use IE settings
30.11.2009 23:34:56 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:34:56 internet: while trying to get file ‘servers.def.vpu’, error 0x20000004 has occured, try 10
30.11.2009 23:34:58 internet: tried 10 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
30.11.2009 23:34:58 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\KEVINW~1\LOCALS~1\Temp_av_proI.tm~a03632\onefile, servers.def.vpu, error: 0x20000004
30.11.2009 23:34:58 package: Download servers.def, servers.def.vpu failed with error 0x20000004.
30.11.2009 23:34:59 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:00 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:00 general: InvalidateCurrent: invalidated server ‘Download917 AVAST Server’ from ‘main’
30.11.2009 23:35:00 general: SelectCurrent: selected server ‘Download662 AVAST Server’ from ‘main’
30.11.2009 23:35:00 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:00 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:00 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 1
30.11.2009 23:35:01 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:02 general: InvalidateCurrent: invalidated server ‘Download662 AVAST Server’ from ‘main’
30.11.2009 23:35:02 general: SelectCurrent: selected server ‘Download689 AVAST Server’ from ‘main’
30.11.2009 23:35:02 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:02 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:02 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 2
30.11.2009 23:35:05 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:05 general: InvalidateCurrent: invalidated server ‘Download689 AVAST Server’ from ‘main’
30.11.2009 23:35:05 general: SelectCurrent: selected server ‘Download760 AVAST Server’ from ‘main’
30.11.2009 23:35:05 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:05 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:05 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 3
30.11.2009 23:35:08 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:08 general: InvalidateCurrent: invalidated server ‘Download760 AVAST Server’ from ‘main’
30.11.2009 23:35:08 general: SelectCurrent: selected server ‘Download601 AVAST Server’ from ‘main’
30.11.2009 23:35:08 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:08 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:08 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 4
30.11.2009 23:35:11 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:11 general: InvalidateCurrent: invalidated server ‘Download601 AVAST Server’ from ‘main’
30.11.2009 23:35:11 general: SelectCurrent: selected server ‘Download970 AVAST Server’ from ‘main’
30.11.2009 23:35:11 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:11 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:11 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 5
30.11.2009 23:35:14 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:14 general: InvalidateCurrent: invalidated server ‘Download970 AVAST Server’ from ‘main’
30.11.2009 23:35:14 general: SelectCurrent: selected server ‘Download811 AVAST Server’ from ‘main’
30.11.2009 23:35:14 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:14 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:14 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 6
30.11.2009 23:35:17 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:17 general: InvalidateCurrent: invalidated server ‘Download811 AVAST Server’ from ‘main’
30.11.2009 23:35:17 general: SelectCurrent: selected server ‘Download747 AVAST Server’ from ‘main’
30.11.2009 23:35:17 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:17 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:17 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 7
30.11.2009 23:35:20 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:20 general: InvalidateCurrent: invalidated server ‘Download747 AVAST Server’ from ‘main’
30.11.2009 23:35:20 general: SelectCurrent: selected server ‘Download819 AVAST Server’ from ‘main’
30.11.2009 23:35:20 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:20 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:20 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 8
30.11.2009 23:35:23 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:23 general: InvalidateCurrent: invalidated server ‘Download819 AVAST Server’ from ‘main’
30.11.2009 23:35:23 general: SelectCurrent: selected server ‘Download661 AVAST Server’ from ‘main’
30.11.2009 23:35:23 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:23 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:23 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 9
30.11.2009 23:35:26 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
30.11.2009 23:35:26 general: InvalidateCurrent: invalidated server ‘Download661 AVAST Server’ from ‘main’
30.11.2009 23:35:26 general: SelectCurrent: selected server ‘Download659 AVAST Server’ from ‘main’
30.11.2009 23:35:26 internet: SYNCER: Type: use IE settings
30.11.2009 23:35:26 internet: SYNCER: Auth: another authentication, use WinInet
30.11.2009 23:35:26 internet: while trying to get file ‘servers.def’, error 0x20000004 has occured, try 10
30.11.2009 23:35:28 internet: tried 10 servers to get file ‘servers.def’, but failed (0x20000004)
30.11.2009 23:35:28 file: GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\KEVINW~1\LOCALS~1\Temp_av_proI.tm~a03632\onefile, servers.def, error: 0x20000004
30.11.2009 23:35:28 package: Tried to download servers.def but failed with error 0x20000004.
30.11.2009 23:35:28 package: LoadAllDefs failed 0x20000004
30.11.2009 23:35:28 general: Err:Cannot connect to a661sm.avast.com (69.93.227.242:80)

4

Do a boot time scan of avast & run MBAM Malwarebytes antispyware free & Spybot Search and Destroy anti malware programes and remove what they find.

5

Familiarly 8)

6

I suggest a clean reinstall of avast - here is a step by step commonly to the forum

http://forum.avast.com/index.php?topic=44517.msg372748#msg372748

remember to save yr registration key so you can re-insert it later
or if you forget you can report it missing after reinstall and they will send you one

http://www.avast.com/eng/home-registration.php

uninstall and reinstall Chrome, do this first if you prefer.

If all okay. tweak settings and preferences and settings.

7

Didn’t work. In addition, online games do not work either and IE “detects a winsock error” and tries to fix it - insisting my computer needs to be restarted, but it doesn’t seem to work and will detect the same winsock error the next time IE is ran.

8
To reset the Winsock settings automatically, click the Fix it button or link. Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

Scuse my grammar in previous post. rushing through. Same today.
But u could try Microsoft Fix it 50203 for this problem.

kb811259 http://support.microsoft.com/kb/811259

Halfway down page. Hope this helps.

Edit - could also try http://forum.avast.com/index.php?topic=45756.msg384362#msg384362