Hi, I am trying out Avast Home but I have to pause standard shield in order to upload anything to Ebay when using turbo lister 2. I previously used Norton AV and did not have any problems. Are there settings within Avast that need to be changed to allow this?
I’m running xp pro with Windows firewall and using a Broadband connection.
Avast appears to work ok in other areas.
Any ideas to help solve this problem would be a big help.
Thanks in advance
Why doesn’t it work, errors, warnings, can you be more detailed in what is (or isn’t) happening ?
A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
Personally I can’ see how the standard shield gets in on the act unless it is detecting it as malware ?
The Web Shield would possibly be a more reasonable suspect as that is the Internet HTTP traffic filter, but that shouldn’t be scanning outbound traffic.
What is your firewall ?
What other security software do you have installed ?
Hi, I do not get any errors or warning messages from either programs. Turbo lister just appears to hang while trying to upload but does not progress. In the meantime the Avast icon spins. When I check Avast details, standard shield is scanning files in Local Settings\Temp folder? I suppect that if I left Avast scanning for long enough it may finally allow Turbo lister to complete. I,ve waited 2 mins but have found the only way to get Turbo lister to complete is to pause Standard Shield. When I do, Turbo Lister completes within seconds.
I have previously run SymNRT tool when I removed Norton before installing Avast.
As far as I can tell from the Avast details page, Web shield is not scanning any files but Standard Shield is.
I use the Windows firewall and have no other security software installed.
I did have Spybot 1.5 installed but I remove it with Add\Remove and then ran Spybots utility to make sure it had all gone.
I’ve also had a look at the Avast Log File. Under Warnings there is an entry which reads:
Application 3888 – Function setiface update packages () has failed.
Not sure what this relates to, or whether it has anything to do with my problem?
I doubt the update package failure would impact on turbo lister unless you were trying to upload entries whilst an avast update was in progress.
Try a repair of avast. Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and scroll down to Repair, click next and follow.
The standard shield should only be scanning on activity, so I wonder what the activity is with in the Local Settings\Temp folder, can you give some examples ?
Try this option, ‘Show detailed info on performed actions’ is off by default, enable it and see if you can identify what the activity is. I’m concerned that it might be suspicious (see below) as I would have the Turbo Lister doesn’t use the Temp folder (or does it ?) rather it uses its own folder, etc. Sorry I have zero experience with turbo lister and don’t know how it works.
I think the main thing it to identify why the standard shield is scanning whilst you are trying to use turbo lister.
http://img.photobucket.com/albums/v325/for-dwr/ShowDetailedAction.jpg
If you haven’t already got this software (freeware), download, install, update and run it, preferably in safe mode, SUPERantispyware.
Hi, thanks for your imput, I’ve have followed your suggestions:
Tried a repair to Avast but that does not appear to of helped. When I use ‘Show detailed info’ it shows the activity on Standard Shield as scanning loads of ‘Last scanned’: Local~1\Temp~K20064.JPG with just the K****.JPG bit changing (What activity can .jpg files have?)
It appears to scan thousands of these files! Which explains the delay.
Like you I do not know alot about how Turbo Listers works, other than how to use it. It does appear to have a temp folder within its own folder though and i’ve read that is built on an Access Database.
As you suggested I downloaded Superantispyware and ran it in Safe Mode. It found 485 tracking cookies which it has now dealt with.
I’ve tried using Turbo Lister but nothing has changed. It appears to hang when Previewing an entry, checking fees, and uploading entry. As I supected if it is left long enough (3 to 4 mins) it does complete the actions. If I pause Standard Shield it will do all without delay. Why is Standard Shield scanning loads of .jpg files? Each entry created in Turbo lister does include a jpg or maybe 2 but never more than that. Any other ideas would be a big help.
What else could I try to resolve this issue?
.jpg files can be exploited so are scanned by avast, but avast would only be scanning newly created ones or ones that were being accessed.
The question is why are these thousands of files there, and what is creating/modifying or accessing them to cause avast to scan them, it is as a result of turbo lister ?
AS you said turbo lister has its own temp folder so why is it using another temp location ?
If you accept the element of risk, you could put k*.jpg in the exclusions of the standard shied, customize, advanced, add, the * is a wildcard for multiple characters. However, the k*.jpg is a bit broad as you really only want those jpgs being created or used by turbo lister to be excluded and not jpgs beginning with k anywhere on your system.
e.g. \k*.jpg where the path is the full path to the turbo lister folder used for these jpgs followed by the \k*.jpg.
What do you have the standard shied sensitivity set to (Normal is the default) ?
I have the Standard Shield set to Normal. I have tried adding k*.jpg and ~k*.jpg to the exclusion list but avast still scans the k* files in the affending temp folder. The full path for that temp folder is:
c:\docume~1\work\lLocals~1\Temp~k*.jpg
I’ve also tried adding the above path to the exclusion list, but avast is still scanning that path.
I’ve also tried searching for the files that are being scanned in the hope that if I could open one and see what they are, it might give some idea as to why they are being scanned.
Searching, even with ‘search hidden files also’ dose not work, I can’t find the files on my computer.
Does that suggest that these files are being created temporarily for the purpose of the action Turbo Lister is trying to perform?
Are these files, files that Turbo Lister is accessing in the database? I don’t know?
I’m not sure how it uses the database. I insert any jpg needed for an entry into Turbo Lister when the entry is created, so I don’t see why it needs to access 1000’s more jpg files.
I don’t know which folder Turbo Lister is using for jpgs so I can’t try adding that path in the exclusion list.
I’ve also experimented with creating/viewing and uploading an entry. Providing I pause and restart Standard Shield when I now, know it is going to scan those temp files i can get it to complete an entry… but it is far from ideal. I stand a good chance for ending up online with no protection. Any thoughts as to how I could find and view any of the files Avast is scanning would help. It might all make more sense to me if I knew what those jpgs are.
Why are you using the tilda ~ in front of the k*.jpg if that isn’t part of the file name then the mask will fail. There also appears to be a character l which could also fail lLocals~1 (9 characters) as I think it should be LocalS~1 which is the 8 character abbreviation for LocalService
Try c:*\work\Locals~1\Temp\k*.jpg
Or the full path C:\Documents and Settings\work\LocalService\Temp\k*.jpg
Were you adding the path to the correct on-access exclusions as the k*.jpg should have worked. There are two exclusions lists:
On-access Standard Shield, Customize, Advanced, Add and
On-demand Program Settings, Exclusions.
I am using the tilda ~ in front of the K.jpg because that is what Avast is showing in detailed view as the path. Good spot on the rogue ‘l’ in the path, my typo error… sorry. The full path as viewed in Avast’s detailed window is: C:\DOCUME~1\Work\LOCALS~1\Temp~K*****.jpg
The ***** always appear to be 5 charactor starting with 20 the next three characters may be numbers or sometimes letters. The last file to be scanned before Turbo Lister completes a preview task is: C:\WINDOWS\FONTS\85145YS.FON
Was I adding the path to the correct exclusion list… in a word, NO!
I didn’t realise they were different. I’ll try the other one.
I’ll also try the other paths that you’ve suggested… and report back.
Update:
I have tried adding the above suggested paths to the exclusion list in Standard Shield. The only one that makes any difference is: C:\DOCUME~1\Work\LOCALS~1\Temp~K*.jpg . Using this path, it stops Avast scanning the 1000’s of k*.jpg files. Good news!
Now when I Preview an entry in Turbo Lister it appears to work fine without delay as it normally does.
BAD NEWS
Although it now appears to work ok… any entry that I open AND edit is then removed from the database when it is saved… Lost!!
What ever the 1000’s of k*.jpg are they appear to be needed. It appears that if they are not scanned by AV, Turbo Lister is not able\ or is choosing not to use or update them. (If that makes sense)
I noticed in the past that when Turbo Lister backed up the database it would pause and wait for Norton (previous AV) to perform a scan as part of the backup process. I’ve not noticed this action when I have backed up the database while using Avast as AV?
Could that be part of the problem?
Hopefully I can restore the database and replace the deleted entries, so all is not lost. Sadly I will need to remove the exclusion path… so that I don’t loose any more entries.
Back to square one!
Does any of the above spur any other thoughts as to what else I could try?
I honestly can’t see why files that aren’t scanned by your AV aren’t saved by turbo lister. avast certainly isn’t deleting them.
Again I know zero on how TL works, but if it previously had the AV scan files, then I would assume that the TL has a means (in its program settings/preferences) of saying what should scan, if so then the C:\Program Files\Alwil Software\Avast4\ashQuick.exe is the path.