Good day,
my client purchased 40 Avast licences to setup an on premise offline console to protect a set of devices on our network
The device is dual homed - one connected to the business network where the required ports and urls have been allowed through the firewall - the other network is isolated and has no internet access
I have been through a few different setups - once i even got it to work perfectly however, the console was in offline mode and the client decided to keep it dual homed and asked me to put in in online mode to simplify the updating process. Once I did that, I could not promote a master agent and it kept stating - that the AV product is not fully installed, even though it was working a few hours before
Now i have started from scratch, new console, online. Installed the master agent, it installed fine and is pulling updates(I will add more to this shortly)
Now, when i create an installer from this server and try to install it on an existing or new device. It starts the agent install and then gets stuck on downloading polices and never installs. I have logs for this
I now have 2 consoles,
1 without a master agent with all my devices connected to it. I cannot upgrade the master agent on this device as it says it cannot install a master agent on this device as the install is not complete
The second console, i recently rebuilt. This console cannot add any devices to it due to the error during the install where it says downloading policies
Now the very interesting part is, all the devices that were connected to the previous console are all updating through the new console where they are not registered on
I really need some help with this please. I have contacted support but they have stopped replying to me, im starting to look bad in the clients eyes and i fully believe its not an issue on my end