A little while ago I upgraded, via interface, avast from 2272 to 2276.
I now returns an error “in the background service is not running”
I tried a clean reinstall (I downloaded the offline installer) without success, the same error.
Now unfortunately, as you can see from the attached, they are without protection.
Before upgrading I did a virus scan, clean pc.
Can I have the older version link (2272) for avast PC (Windows 7 SP1) since I had no errors, waiting for the next version.
The problem came out immediately, just restart your system.
I have the same problem as written above with Avast Free 12.2.2276 on a Windows 7 (Ultimate) PC. I only use Avast Web, file and mail protection; nothing else. I’am using the in program update function and gets this fault (1 hr. ago).
I have taken a look at the services and the (only) Avast services is running while is written on the error screen that the background services is not running → Start the services.
I stopped this service manually and after that use the button that Avast must solve the problem “Alles oplossen” / Solve everything.
The services is started but the problem stays. Strange thing is that the AvastUpdater.exe and AvBugReport report.exe access my firewall (a new programm version so I have to give these 2 programs a go to go outside). So, the services is running and (some) Avast background programs are running.
Uninstalling the program, restart the PC and installing it again (off line version). Problem stays.
Avast Web, file and mail protection are off. Cannot switch on. The program ask to restart the PC. Anter that the same problem.
In the Program section of update it says Release date 1-1-1970 1:00:00 and ther build is 12.2.3126.2
Please give me the link of the previous version as soon as possible. I’am not protected now.
Hello,
I have the same problem.
Also, the file “avastui.exe” is not signed.
I had to install another AV to get on line.
I have re-installed a total of 3 times now. (offline and web)
I am having the exact same problem I am using Windows 10 which I just upgraded to the other day. I ran scans this morning and everything came up clean. Noticed the update to program and ran it and since then my system has been unprotected. I have uninstalled and reinstalled and also did uninstall with the utility and still no dice. I actually tried it on a laptop I don’t use much as well and same problem there the laptop is using windows 8.1.
Just to note in the Program section of update it says Release date 12/31/1969 4:00:00 PM. Clock in both of my systems are fine.
Exact same problem here. Tried repairing, uninstalling, clearing, and reinstalling - same problem. Avast services not running. Problem started about 1 hour ago. Running Windows 10 Pro 64bit on an AMD 8 core processor.
Count me in as well. I have a tablet PC (win10 64bit) that hasn’t even been turned on in about 3 months and is a 100% clean install of Win10, and 2 others (same tablet configuration), all 3 having same problems. Service won’t run.
I also have another problem in that now, none of them will run Windows update either. It checks for updates, says downloading updates, but the download fails on all three. Afraid to try this on any other computers or tablets at the moment but even after uninstalling Avast, Windows 10 won’t update. I have a tablet here without Avast on it (installed Win10 3 weeks ago) and it can update just fine - its the exact same config as the other 3 tablets. Something very wrong.
edit: Ignore the Windows update problems - I was able to restart the Windows Update service on all 3 with Avast and updates are working.
Ditto.
Windows 7 Pro x64 - same experienec as described here.
Updated to Windows 10 Pro x64, the issue reappears. Reinstalled, rebooted, repaired, nothing works. Great Friday
Luckily JAJAJAAJAJ is not me alone, I had to restore the system and return to the previous. This version new run well on Windows 7 Professional 64-bit motherboard ASUS, but instead a laptop Lenovo Windows 7 Home Premium 64-bit gives that error background service and or repairing or reinstalling nothing is arranged that, solution ? in my case and restore the previous system and now as well.
Same problem here, did a clean install of Windows 10 (last day of free upgrade), downloaded the latest Avast to the clean system and no protection, won’t let me install license file, can’t update the program or virus DB’s… Tried multiple restarts, uninstalled several times using the uninstall utility… tried installing different versions (free, internet security etc.) all result in me being told I’m not protected… the built in resolve button does nothing…
I thought it was Windows 10 initially but after seeing the posts here am relieved that it’s Avast, however VERY upset that such a release could be made public, I hope Avast think about extending the licenses of paying customers as a little compensation (as I’ve personally spent around 4 hours trying to fix the problem and I’m sure most people here have spent a good chunk of time on it themselves).
Same problem here although it didn’t start happening until I upgraded my Windows 10-64bit machine from 8GB to 32GB this afternoon. Another issue I’ve had since Nitro upgrade is every time I reboot I get a pop-up box that tells me “Firewall Mode Changed. We detected the network (network-name) and automatically changed the Firewall Mode to Private/Low Risk zone”.
Until this is fixed I’ve uninstalled the product and am using Windows Firewall and Windows Defender.
