Avast Premier Activation problem

Avast Free Antivirus / Premium Security
1

Hi all, been using Avast Internet security for the past year, and this year decided to go with the Premier version, I purchased it yesterday and was sent an activation code by email, uninstalled the old version using the Avast uninstall tool in safe mode, and installed the Premier version, when I try to enter the activation code it tells me it is expired, how can this be possible when I just purchased it yesterday. thanks for any direction on what can I do.

2

Try: https://www.avast.com/resend-license-paid.php

3

Thank you for your reply, I entered my email at the link you sent me and I received an email from Avast saying:
" Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an Avast reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the Avast team"

so according to the email the problem is from the reseller side and not Avast side, I went to that link to find the reseller but didn’t succeed to find it, any more help is greatly appreciated.
thank you.

4

Which reseller did you buy from…? (Name/Link/Address)
As you didn’t find him in the list, are you sure it isn’t a scam…?

Edit: Answer expanded.

5

the reseller is http://store.pcauthority.com.au/

it is the same reseller from which I purchased the Avast Internet Security version last year and it worked fine, I don’t know what is the problem this time.

thank you again.

6

On that website :

Extended Download Insurance : Download your software, retrieve your serial code and access your order, for up to two years after purchase.
Eh, why should someone pay for it when avast is offering it for free ?
7

Moroni from Avast has been notified. Please wait for his reply. Thanks

8

Hi FadiIssa,

Could you please send me the code you received by PM?

Thanks

9

Code was sent to Moroni, now waiting. thanks to all.

10

Hi,

The code is indeed expired :frowning:

I am at home at the moment and cannot get a new code for you. I’ll send you a new one tomorrow morning (Central European Time).

Sorry about that. I will contact the reseller as well inquiring about your order.

11

I want to say that Moroni from Avast team has sent me a new activation code and that everything is working great now, thank you all for this fast and helpful support.

12

I’m sure this put a smile on his face. He usually only gets the hear complaints. :slight_smile: