Avast Premier blocking Outlook e-mail since update.

Avast Free Antivirus / Premium Security
1

Greetings,

I have to disable my shields since the latest update else Outlook can’t reach my POP3 servers.

It has been working for years. I checked and Outlook is already in my Avast with its exceptions so I’m not sure what else to change.

Please advise.

Thank you.

2

Hi,

So outlook emails get blocked even if you have Mail Shield disabled? And this is only for incoming emails? Which Avast version do you have (Menu> About)?
What error message to get in outlook? Please provide a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

3

No, I have to disable the mail shield to allow e-mails through.

This is new behaviour.

Cheers.

4

Hi, see if this helps: https://support.avast.com/en-ww/article/Troubleshoot-invalid-email-certificate

5

Hi,

Can you provide a support file, please? https://support.avast.com/article/Submit-support-file

6

Thank you.

I created ticket no. 15933115 and ran the tool.

Cheers.

7

Hi,

Do you notice this issue when using a VPN? If so, could you enable Mail Shield and disable the VPN and test it, please?

8

With or without the VPN the issue persists.

9

Hi,

Can you please disable IPv6 and let me know if that helps?

{From the Start menu, select Control Panel > Open Network and Sharing Center >
On the left, select Change adapter settings > Right-click the connection for which you want to disable IPv6, and select Properties.
Uncheck Internet Protocol Version 6 (TCP/IPv6) and click OK.}

10

That worked. :slight_smile:

Thank you.

11

Thank you for the update.