Avast Premium changing subscription currency

Avast Free Antivirus / Premium Security
1

Last year I moved back to France after 4 years in the UK. My last subscription (in 2019) was therefore in GBP, but now that I live in France I would like my subscription to be charges in euros.

I have contacted the support twice who just give me the standard completely unhelpful answer and give me UK/US or AUS tollfree numbers despite me telling them that I live in France and that those tollfree numbers will not work.

My subscription is handled by Digital River and from what I could gather from the scarce information available, they only manage UK based accounts and I would need to switch to Nexway for France.

As it is it seems my only solution is to let the subscription lapse and see if I can swap it with a fresh subscription but since my account is pretty old now I’m not even sure it will let me do that.

I would greatly appreciate any help on the matter.

2

I don’t know whom you have contacted, you could try this link and follow the potions closest to your issue.

Sales change order details wrong email address given, etc. - Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option.

  1. Select the ‘I need help with a different subscription or billing issue’ option and click Next.
  2. Now select email as the telephone option is USA.
  3. Enter your details and give as much information as possible - even a link back to this topic.