avast pro not showing subscription info after update

[bob3160]

I’ve sent a support package from my Windows 10 partition:
20150315_2211_67XQC_2125297134.zip
Let’s hope this helps.

[Rednose]

@bob3160 post:36

@iroc9555 post:35

I have a couple of AIS user with Win 7 reporting the same issue. I asked for a package support file to be send to Avast. I will have the # files and ID to post here when they run the support tool.

It has to be an AIS problem since it not only effects Windows 7. I get the same thing on Windows 10 and essexboy is getting on Windows 8.1

I am using AIS too, but no problems with the Subscription - or the Store tab/page here

Greetz, Red.

[system]

Support package generated by this user:

https://forum.avast.com/index.php?topic=167895.msg1194251#msg1194251

File 20150316_1015_W01YC_2666613868.zip
ID W01YC

[lukas.hasik]

Hi,
we were able to reproduce it. Fix should be available soon.
Sorry for inconvenience.

Lukas

[system]

Thanks lukas.hasik.

Wating for fix

[macaco.cochinillo]

20150316_1817_AJL1A_1990704058.zip

ID: AJL1A

[system]

One of the users in the Spanish forum reported that everything is working fine again.

¿ Can anybody confirm it ?

[GopherJohn]

It’s not fixed at all.

[system]

hmmm! Maybe it takes time to get to everybody ?

I will relay your answer.

Thanks Gopher John.

[DavidR]

@iroc9555 post:47

One of the users in the Spanish forum reported that everything is working fine again.

¿ Can anybody confirm it ?

Could this be a result of the recent emergency update ?

Though some report that the last emergency update didn’t resolve this.

[system]

@DavidR post:50

Could this be a result of the recent emergency update ?

Though some report that the last emergency update didn’t resolve this.

Which one ? Was there another one ? I had one yesterday and that one did not solve anything according to another topic here. https://forum.avast.com/index.php?topic=168020.0

Unless the fix is being distributed by locale.

[DavidR]

I have only seen one go through as my Firewall has Anti-leak (a.k.a. HIPS) that is very hot on changed/new components accessing certain areas. I get about 6-8 popups for the EM Update, not to mention I get at least 1 from WinPatrol.

That is certainly the topic I was thinking about with others reporting no change after the EM Update.

[system]

@DavidR post:52

I have only seen one go through as my Firewall has Anti-leak (a.k.a. HIPS) that is very hot on changed/new components accessing certain areas. I get about 6-8 popups for the EM Update, not to mention I get at least 1 from WinPatrol.

That is certainly the topic I was thinking about with others reporting no change after the EM Update.

Ok It is the same. For a moment there I thought there was another one this afternoon while I was out. Did not have anything in my HIPS ( BTW I have it not to alert me but to log it ) either nor my WP history showed anything.

Avast is taking time to fix this one. It is a miracle the forum is not flooding with users trying to register their paid programs.

[Rednose]

Guys,

Seriously, I didn’t had this bug.
But the Emergency Update from last night introduced it on both my systems.
So I don’t think it is fixed.

Greetz, Red.

[GopherJohn]

Today, Avast Internet Security will display subscription information by right-clicking on Subscription information of the Avast tray icon on both machines.

Oddly, yesterday after the emupdate was applied and even after a couple of reboots, it was not fixed. Today, a miracle. 8)

[bob3160]

@Gopher John post:55

Today, Avast Internet Security will display subscription information by right-clicking on Subscription information of the Avast tray icon on both machines.

Oddly, yesterday after the emupdate was applied and even after a couple of reboots, it was not fixed. Today, a miracle. 8)

I still can’t get it to work on Windows 10

[Rednose]

Bob,

Update both virus defenitions and program from the GUI and reboot Windows.
That is what I just did on both my systems to get it working again.

Greetz, Red.

[bob3160]

@Rednose post:57

Bob,

Update both virus defenitions and program from the GUI and reboot Windows.
That is what I just did on both my systems to get it working again.

Greetz, Red.

Right now it’s updating Windows 10 to the next preview build.