Avast Refund Request Timeframe

[tknapp66]

Good Morning.

On Sunday January 30th Avast performed an auto renew for a licence on a PC I no longer own. I currently have a working license for the same software on a PC I do own. I thought I had cancelled all my auto renews so I could decide whether or not to purchase it so I’m unsure how this happend.

Order ID # 56934836800

I requested a refund and cancellation on Monday January 21st and today is Thursday January 24th. I have received anything from Avast not even a confirmation that they received my request. What is the standard policy for a response time?

I do not require two licences of the same software when I only own one PC.

Thank You

[bob3160]

It usually takes between 7 and 10 business days.
I’m alerting Avast for you.

[tknapp66]

Thank You.

[Quiksilver]

@tknapp66 post:1

Good Morning.

On Sunday January 30th Avast performed an auto renew for a licence on a PC I no longer own. I currently have a working license for the same software on a PC I do own. I thought I had cancelled all my auto renews so I could decide whether or not to purchase it so I’m unsure how this happend.

Order ID # 56934836800

I requested a refund and cancellation on Monday January 21st and today is Thursday January 24th. I have received anything from Avast not even a confirmation that they received my request. What is the standard policy for a response time?

I do not require two licences of the same software when I only own one PC.

Thank You

Hi there,

Ticket # 07903535 was actually processed on January 24th and a refund was issued on that date at 5:30pm (CEST: GMT+2)

The reply was sent to your Hotmail address. Can you check that this was the case?

Actual lead time (i.e funds to appear as a credit in your account) can take between 5-7 working days.