Avast SafeZone not working!

Avast Free Antivirus / Premium Security
1

Hi Guys,

SafeZone on Avast isnt working properly, when I switch to safeZone it gives an error message saying
“Your preferences can not be read. Some features may be unavailable and changes to preferences won’t be saved!”

It doesnt load any webpage and the browser is pretty much inactive.

Any help is appreciated, thanks in advance.

I’m using Avast Premier (latest version)

2

See if a repair of avast solves it.

3

I’ve reinstalled Avast and tried resetting the safezone but nothing :frowning:

4

I had that problem a while back but completely un-installing Avast (in safe mode using the Avast uninstall tool) rebooting a couple of times and then re-installing solved the problem.

5

If you want to do a real clean install, do it like this:

First make sure there are no remnants of a previously install av other than avast.
http://www.ache.nl > malware > remove (old) av

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition.
    Here are the installer links. Note: You need to be ONLINE during this install.
    http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
    http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
    http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in Safe Mode using Avastclear.
    http://www.avast.com/uninstall-utility
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    http://rejzor.wordpress.com/avast-cleanup-tool/
  4. Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
    If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
  5. Install the version you downloaded.
  6. Reboot.

offline installers:
http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
http://files.avast.com/iavs9x/avast_internet_security_setup.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe

6

Thanks, will try that and let you know how it goes!

7

I tried that but it didn’t work. Now I’m not getting an error message but the safezone browser isn’t working. As in its not responding. It opens the browser but when I enter a website or access settings/about/help from the browser menu, it doesnt do anything.

I know that its been a few months since my last post, I was away so I couldnt respond. Anyway its still not working, any other solutions?

8

If you want to try something new, trying uninstalling MBAM (if it’s version 2)
Then try SafeZone, any different?