Avast Scurity for Mac won't update

Avast Mac Security
1

I’m getting no definition updates since updating to the latest version of Avast. I’m running 13.1, virus definitions 17111704, with Firefox Quantum (57) and macOS Sierra 10.12.5. All I get when clicking on “Update” is “An error occurred during updating”, and it means it! Of course I’m used to getting a variety of such erroneous messages such as this but in the past it has successfully updated and given me a confirmatory dialog box to that effect, but now it’s not erroneous! Am I alone? I’ve tried switching off any potential interferences that I can identify (inc Hands Off! or Malwarebytes) which might be over-enthusiastic in protecting me, but no change. Is anyone else having this updating problem? I’d be grateful. Thankyou.

2

Steve421,

I also experienced this issue Saturday. My way around it was to uninstall and reinstall the program.

I did notice that there was an update 13.2 this morning, so perhaps you could try to update your program and see if the issue persists before attempting a reinstall.

3

Thanks drake145. Yes, I’ve uninstalled and rteinstalled 3 or 4 times (determined aren’t I?!), to no avail. And I’ve also had a tough job persuading it to uninstall before the reinstallation. Never mind, I think it worked alright. But, great news, perhaps the new 13.2 program update will do the trick. Hope is springing eternal! Steve

4

Nope. I still can’t download definitions, and subject to the same fault, I can’t download program updates. Still in the mire. I can uninstall again, and reinstall the new version, but that’s not practical as a solution. Any further thoughts anyone?

5

PS Apologies that I evidently can’t spell “Security” :-\

6

@steve421 - it’s weird. Could you send us more details(logs)? The easiest way is to open “Avast → Help → Avast Technical support”

7

Hi Lukas,

I have a similar problem here (macOS 10.13.1).
When I try to install a new program version using the built-in updater, I see the following message:

Connecting to repository http://mac-av.u.avcdn.net/mac-av/10_9/beta/AAFM Downloading AAFM.lat... curl: (22) The requested URL returned error: 404 Not Found Downloading AAFM.lat... (retry 1) curl: (22) The requested URL returned error: 404 Not Found Downloading AAFM.lat... (retry 2) curl: (22) The requested URL returned error: 404 Not Found Warning: Download failed [exit code 22] Cannot download. Perhaps we are offline? Failed.

I’m using the beta channel, so maybe that’s the reason why the update to Avast for Mac 13.2 cannot be found?

Update: In my case I can download VPS updates though, thus my problem is different than the one originally posted. I will start a new forum thread.