Avast Secure Browser 80 won't download videos - but older on another PC will

Avast Secure Browser Avast Secure Browser for Windows
1

Hello to all Avasters.

I have two systems. A desktop with Windows 10 64 bit plenty updated, no other security software than Avast Antivirus (and Windows defender that insists to stay) has Avast Secure Browser 80, wich some time ago does not manage to download video from any streaming site, no video whatsoever. Nada.

The other is a notebook, also with Windows 10 64 bit, no other security software than Windows Defender (it has not Avast). This notebook has Avast Secure Browser 79 (it doesn’t update to 80, don’t know why) but There the video download feature works like a charm.

I have reset configuration of the firts system, Uninstalled/Reinstalled it, compared configurations, and so I would like to have the Download video feature (wich is there at Avast secure Browser in the Notebook).

Can please you help me?

2

Hi,

Please try resetting Avast Secure Browser.
Paste the following into Avast Secure Browser: secure://settings/reset

3

I have did it already. Thanks anyway.

4

Hi,

Please go here: secure://settings/help
next click on Diagnostic Information > “Copy to clipboard”
and paste the information here or PM me.

5

Thanks. Interesting thing is that the AVG video downloader is disabled. But when I click Extensions, it reports I don’t have any installed.

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe

os_version=Windows 10 v1909 (x64)
av_version=20.1.2397
host_prefix=
browser_version=80.0.3621.133 (Official Build (64-bit))

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
jdknegmhnomgeklcgogfmhhfaodejiak : AVG Anti-Fingerprint : 2.2.112
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
maafkmigbnfgoknpahhpcpccchemkhih : AVG Adblock : 1.18.16.597
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
phlckieggnebdmhpipkmlnekabekcopl : AVG Anti-Tracking : 1.18.16.597
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8220.313.1.1

Disabled extensions:
alhhdemkjnkdnfpamkjehldekbbooffp : AVG Performance Manager : 1.2.220
boakgmelfgohkobfagbmnlnmpccbnaif : AVG Secure VPN : 1.5.1.839
cmcecmkcoccdbjggknlopogbleldojkf : AVG Video Downloader : 2.0.48
glgfgldopddkgpbgmfdccflnaekahgdm : AVG Online Security : 20.1.480
gofkjofmcophdagpgkgejggnmfbggnke : AVG HTTPS Encryption : 19.6.4.114

6

Hi,

Since it is disabled we just need to enable it.
However, it might be better if you were to install Avast Secure Browser (instead of AVG Secure Browser) seeing that you are using Avast Antivirus (according to the information you posted).
Please use this link.
https://www.avast.com/download-thank-you.php?product=ASB
After the installation, please reply with your results.

7

Hi,

Aha, Good point. But I have downloaded Avast Secure Browser. All extensions came along with its default installation. I can set those extensions only in developer mode.

Thanks once more.

8

What if you go to settings, extensions make sure developers mode is turned on.

https://screencast-o-matic.com/screenshots/u/Lh/1585771754425-53003.png

Find the video downloader extension and make sure it’s turned on.

https://screencast-o-matic.com/screenshots/u/Lh/1585771860773-82711.png

https://screencast-o-matic.com/screenshots/u/Lh/1585771860773-82711.png