Could someone please answer Ticket ID: 145308 submitted on 17th January
Tickets are typically processed in 7-10 (Business) days however I’m reading they are working to catch up after the holiday upheaval.
It’s been only 7 business days since you submitted so it should be very soon. 
NOTE:Submitting multiple tickets or adding too/amending your existing ticket will put you to the back of the line.
Thanks!
You’re welcome.
It is now 16 days and no reply. I want to purchase a license and this is becoming an unacceptable time to wait.
Hi it’s unfortunate that the wait time is so extreme. Obviously Avast has not caught up from Holiday season.
Jan 17th till now has been 12 BUSINESS days. If nothing by the end of the week post back and I’ll try to attract some attention.
Thank you, I hope you have more luck than me!
I’ve forwarded your topic. Hopefully this will assist.
Fingers crossed
Hi nuska,
Sorry for the delay, I have forwarded your ticket to our Support team and asked them to take immediate action on it. Many thanks for your patience,
Davidek
Thanks everyone, I have finally received a reply
Good to see you finally got a response.