Avast Service Doesnt Start - HELP!!!

Avast Free Antivirus / Premium Security
1

i got xp pro sp3. after installing the free version, i found that the avast program is disabled. i then checked to see if the service was running. it was not. i then tried to start it but i get this error:

“could not start avast antivirus service on local computer error 5 access is denied”

i tried to repair it but nothing. how do i fix this issue?

2

Hello and welcome to the forum! :slight_smile:

First some additional questions:

  • Which OS? (32/64 Bit - which SP)
  • Which program version (7.0.1456 is the latest)?
  • Other security related software installed?

DJBone

3

what other security programs do you have…

4

hello all… to answer your questions,

  • i got xp pro sp3
  • i got the latest avast free version program
  • i got no other security programs installed.

need help

5

Have you installed avast from an administrator account?

DJBone

6
.....after installing the free version,........
and what AV did you have before installing avast ?
7

yes i have admin rights… at least i do… its my computer and no one else euse it. so i’m certain i got admin rights.but i’d like to know how to check this just in case.

8

i had avast before.

9

You could try a clean install of avast:

DJBone

10

yes ive tr4ied using the uninstall utility several times and then doing a fresh install… but that doesnt work either.

11

Maybe you could try the Release Candidate from here: http://forum.avast.com/index.php?topic=102720.0

DJBone

12

that wont do anything. the problem is that the avast service wont start. when i go into Admin Tools>Services, and i try to start the service, it gives me an error that says, “error 5: access is denied”… how can i get rid of this error and enable this service finally?

i also get the following error when i enter into safe mode:
“error 1068: the dependency service or group failed to start.”

so i really need help with this.

13

The error messages look like some troubles with your Windows. Maybe someone with better english knowledge could help you. Sorry!

DJBone

14
The error messages look like some troubles with your Windows. Maybe someone with better english knowledge could help you. Sorry!

I agree with DJBone.

You can read and get help for this here, if you wish: http://forum.avast.com/index.php?topic=53253.0

For the moment, I would use another computer, since you appear to not have antivirus protection on your system. You can transfer all requested programs and logs to the affected system, and back again. Use a known safe system to do this. Do not use your system on the internet until a diagnosis and solution is achieved for you. Hope this works for you.

Attach the logs for Malwarebytes, OTL (two), and aswMBR.exe in your next reply.

15

hi mchain link… i posted my attachments below as you requested. please note that when i ran malwarebytes, the log reported that i got some registry hacks in the start menu. these are not viruses… they are pure hacks, NOT viruses. please dont mistake them for viruses.

please take a look at the logs and let me know how to finally get rid of ‘Error 5’. i’ll await your reply!

16

Unlike traditional antivirus programs that use definition-based detection, Malwarebytes uses a heuristic approach (behavior-based) to detect newer and unknown malware. So, the registry keys found by Malwarebytes kind of fit that detection modality.

I have gone and PM’d a malware expert, so help should be on the way. Please be patient, as malware experts volunteer their time here, and live in a multitude of different time zones. So, at times, it may be a little bit of ping-pong going on, but in the end, it will all work out.

17

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF

:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {201f27d4-3704-41d6-89c1-aa35e39143ed} - No CLSID value found.
O2 - BHO: (no name) - {653D0EFF-653E-4B62-BEA0-BF2F909CE969} - No CLSID value found.
O2 - BHO: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - No CLSID value found.
O3 - HKU\S-1-5-21-1960408961-616249376-839522115-1003\..\Toolbar\WebBrowser: (no name) - {9D425283-D487-4337-BAB6-AB8354A81457} - No CLSID value found.
O3 - HKU\S-1-5-21-1960408961-616249376-839522115-1003\..\Toolbar\WebBrowser: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No CLSID value found.
O20 - AppInit_DLLs: (dyeari.dll) - File not found
O30 - LSA: Authentication Packages - (C:\WINDOWS\System32\ljJDtUml) - File not found

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Download the latest version of TDSSKiller from here and save it to your Desktop.

[*]Doubleclick on TDSSKiller.exe to run the application

http://dl.dropbox.com/u/73555776/TDSSFront.JPG

[*]Then click on Change parameters.

http://dl.dropbox.com/u/73555776/TDSSConfig.JPG

[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.

[*]Click the Start Scan button.

[*]If a suspicious object is detected, the default action will be Skip, click on Continue.

http://dl.dropbox.com/u/73555776/TDSSFound.JPG

[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.

[*]Get the report by selecting Reports

http://dl.dropbox.com/u/73555776/TDSSEnd.JPG

[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.

Please copy and paste its contents on your next reply.

FINALLY

run farbar service scanner

https://dl.dropbox.com/u/73555776/FSS.GIF

Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.

Please copy and paste the log to your reply.

18

you mentioned that this may fix my system. will this fix modify in any way the tweaks and hacks that i put in my system?

19

hi mchain link. i appreciate that you contacted your malware expert friend… but malwarebytes didnt detect any problems.

20
23:02:38.218 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8a4655a0]<<
Malwarebytes does not check the MBR