Just bought the Premium Security for Mac. This made everything on my computer run like molasses. I called for a refund that the person on the phone tried to tell me I needed different software and the my computer was likely too old (it isn’t). I declined to try a different software because a company that takes my money for premium software for Mac then tries to tell me I should download different software does not have itself together. Really wish I could find a virus protection that would work.
Hi @Marcia22, I’m sorry to hear about your experience. I see your refund is already in progress, but this was certainly not the correct approach from our support team. We will check with the team why they offered a different product in this situation.
If you want us to investigate the performance problem itself, let us know, and we will contact you.