Avast has stopped. The icon in the system tray has a red circle with a red line through it. I have tried repeatedly to start “On Access protection” to no avail by right clicking a then clicking on Start On Access Protection. Even tried to renew my license number that did not work either.
Thank goodness I have a life time subscription to SuperAnti spyware and its working.
Please advise.
Which is your Windows? 98, Me, XP, Vista?
Do you use any other antivirus in your computer?
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?
Is your system time and date correct?
Did you run anything that could have infected your computer and disabled avast?
The only thing I downloaded and installed was I E 8.
I unstalled and reinstalled Avast.
Have SuperAnti Spyware Pro Edition installed and is up to date.
Did a boot scan with avast no infections.
Avast is up and running.
Thanks,
So, is everything working now?
Good.
;D Yes everything is working.
Thanks, Tech.
i have the same problem. When i’ve got my new registration key and i entered it…the Avast just stop. Now i can’t put the icone back on my desktop.
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: winsysgui-2.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: vps-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: vps-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: vpsm-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: vpsm-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: news409-37.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: news409-37.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: jrog-14f.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package IsFullOkay: jrog-14f.vpu - not okay (doesn’t exist)
22.07.2009 12:21:39.000 1248258099 package FilterOutExistingFiles: 154 & 0 = 154
22.07.2009 12:21:41.000 1248258101 package FilterOutExistingFiles: 151 & 0 = 151
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setif_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setif_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setup_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setup_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_skins-14.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_skins-14.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: avscan-360.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: avscan-360.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: winsys-2.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: winsys-2.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: winsysgui-2.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: winsysgui-2.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: vps-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: vps-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: vpsm-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: vpsm-9070700.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: news409-37.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: news409-37.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: jrog-14f.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: jrog-14f.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package FilterOutExistingFiles: 151 & 0 = 151
22.07.2009 12:21:41.000 1248258101 package FilterOutExistingFiles: 151 & 0 = 151
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setif_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setif_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setup_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: setup_av_pro-537.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_core-4d6.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_dll40c-a4.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_hlp40c-28e.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_skins-14.vpu - not okay (doesn’t exist)
22.07.2009 12:21:41.000 1248258101 package IsFullOkay: av_pro_skins-14.vpu - not okay (doesn’t exist)
These are not the last lines.
I need to see the part of your license and the error you’ve got in the installation/update.
29.08.2009 19:27:48.000 1251588468 general Started: 29.08.2009, 19:27:48
29.08.2009 19:27:48.000 1251588468 general Running setup_av_pro-537 (1335)
29.08.2009 19:27:48.000 1251588468 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
29.08.2009 19:27:48.000 1251588468 system Memory: 48% load. Phys:536364/1048096K free, Page:2043832/2521384K free, Virt:2069276/2097024K free
29.08.2009 19:27:48.000 1251588468 system Computer WinName: UNICORNI-138842
29.08.2009 19:27:48.000 1251588468 system Windows Net User: AUTORITE NT\SYSTEM
29.08.2009 19:27:48.000 1251588468 general Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu
29.08.2009 19:27:48.000 1251588468 general DldSrc set to inet
29.08.2009 19:27:48.000 1251588468 general Operation set to INST_OP_UPDATE_GET_PACKAGES
29.08.2009 19:27:48.000 1251588468 general Old version: 537 (1335)
29.08.2009 19:27:48.000 1251588468 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
29.08.2009 19:27:48.000 1251588468 system Using temp: C:\WINDOWS\TEMP_av_proI.tm~a04040 (27644M free)
29.08.2009 19:27:48.000 1251588468 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
29.08.2009 19:27:48.000 1251588468 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
29.08.2009 19:27:48.000 1251588468 system Computer DnsName: unicorni-138842
29.08.2009 19:27:48.000 1251588468 system Computer Ip Addr: 192.168.2.11
29.08.2009 19:27:48.000 1251588468 system Installed in: C:\Program Files\Alwil Software\Avast4 (27644M free)
29.08.2009 19:27:48.000 1251588468 internet SYNCER: Type: use IE settings
29.08.2009 19:27:48.000 1251588468 internet SYNCER: Auth: another authentication, use WinInet
29.08.2009 19:27:48.000 1251588468 package Part prg_av_pro-537 is installed
29.08.2009 19:27:48.000 1251588468 package Part vps-9082900 is installed
29.08.2009 19:27:48.000 1251588468 package Part news-51 is installed
29.08.2009 19:27:48.000 1251588468 package Part setup_av_pro-537 is installed
29.08.2009 19:27:48.000 1251588468 package Part jrog-185 is installed
29.08.2009 19:27:48.000 1251588468 general Old version: 537 (1335)
29.08.2009 19:27:48.000 1251588468 general GUID: 888e7edb-a07d-49b6-8256-1b7710b0690a
29.08.2009 19:27:51.000 1251588471 general Server definition(s) loaded for ‘main’: 276 (maintenance:0)
29.08.2009 19:27:51.000 1251588471 general SelectCurrent: selected server ‘Download631 AVAST Server’ from ‘main’
29.08.2009 19:27:51.000 1251588471 internet SYNCER: Type: use IE settings
29.08.2009 19:27:51.000 1251588471 internet SYNCER: Auth: another authentication, use WinInet
29.08.2009 19:27:51.000 1251588471 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
29.08.2009 19:27:52.000 1251588472 internet Used server: http://download631.avast.com/iavs4x
29.08.2009 19:27:55.000 1251588475 general Server definition(s) loaded for ‘main’: 276 (maintenance:0)
29.08.2009 19:27:55.000 1251588475 general SelectCurrent: selected server ‘Download604 AVAST Server’ from ‘main’
29.08.2009 19:27:55.000 1251588475 internet SYNCER: Type: use IE settings
29.08.2009 19:27:55.000 1251588475 internet SYNCER: Auth: another authentication, use WinInet
29.08.2009 19:27:55.000 1251588475 internet Used server: http://download604.avast.com/iavs4x
29.08.2009 19:27:55.000 1251588475 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
29.08.2009 19:27:55.000 1251588475 package LoadPartInfo: jrog = jrog-187 returned 00000000
29.08.2009 19:27:55.000 1251588475 package LoadPartInfo: news = news-51 returned 00000000
29.08.2009 19:27:55.000 1251588475 package LoadPartInfo: program = prg_av_pro-547 returned 00000000
29.08.2009 19:27:55.000 1251588475 package LoadPartInfo: setup = setup_av_pro-547 returned 00000000
29.08.2009 19:27:55.000 1251588475 package LoadPartInfo: vps = vps-9082900 returned 00000000
29.08.2009 19:27:55.000 1251588475 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
29.08.2009 19:27:55.000 1251588475 general Part of license key: W78823713H1400A0711
29.08.2009 19:27:55.000 1251588475 package Packages before download
29.08.2009 19:27:56.000 1251588476 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-9082900.vpu, size: 28414863. md5: D8CA11A5882CCB8D5B658997FC76869B, computemd5 returned 0x00000000, sig: 7783952E03F11543120503B2C39311DF6EDEFE0486086D9C18A173BEB9AEA9C98859E11AD2EC1283 returned 0x00000000
29.08.2009 19:27:56.000 1251588476 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-9082900.vpu, size: 133. md5: 2CF72C979C16D4207B471DDFE292E249, computemd5 returned 0x00000000, sig: 2F7EF5C29843282E256D7324E9F7434C682FF78AA8CC3B26E6D1EFA33BA99B2C411622210E204AC4 returned 0x00000000
29.08.2009 19:27:56.000 1251588476 package Transferred: files 2, bytes 20, time 501 ms
29.08.2009 19:27:56.000 1251588476 package Retries: total 0, files 0, servers 2
29.08.2009 19:27:56.000 1251588476 package Submit: files 0, bytes 0, time 0 ms
29.08.2009 19:27:56.000 1251588476 package Submit success: files 0, bytes 0, time 0 ms
29.08.2009 19:27:56.000 1251588476 file NeedReboot=false
29.08.2009 19:27:56.000 1251588476 general Return code: 0x20000001 [Nothing done]
29.08.2009 19:27:56.000 1251588476 general Stopped: 29.08.2009, 19:27:56
sahara.QC, your log seems ok.
Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?