Avast subscription help please

Hello all :slight_smile:
I purchased the Avast Security PRO, in February, for 1 year.
I’ve only just noticed that it hasn’t been applied to my account?
I’ve got the email from Google Play to say that I bought it, but whatever I do (following Avast’s tips) it will not activate.
I’ve emailed Avast twice but nobody seems interested in getting back to me

Does anybody have any other ideas?

Thanks :slight_smile:

Are you talking about Avast Mobile Security Pro ???

Hi. Yes, for mobile :slight_smile:

I’ve reported your problem to Avast.
The correct place to post your concerns since they are related to Mobile Security is,
https://forum.avast.com/index.php?board=37.0

Thank you!
Ok, I’ll know for future reference :wink:

Thanks again :slight_smile:

Hi, see: https://support.avast.com/article/86/

Hi. Thanks for that. I’m still not getting anywhere with the licence though :frowning:
I don’t really know what else to do tbh.

Ok, I’ve Tweeted, commented on the app, emailed Avast twice, emailed Google, and followed advice on the Avast website, and on this Forum.
I’m afraid to say that nothing I’ve tried will work, and I’ve had absolutely no response from anyone at Avast >:( >:( >:( >:( >:(
I’ve now opened a dispute with PayPal, so hopefully I might at least get my money back.

Start a topic in the moblie section and wait for Tereza.

Thank you.
I’ve finally had a response from Avast, but, even following everything they’ve suggested, the licence still won’t activate :frowning:

As you’re in contact with support, ask them to reissue the license.