On January 21, 2025 after an Avast software upgrade, several products would not start up including Avast & non-Avast products. When I contacted support the person took over my computer and corrected the problems. Then asked me to reboot my system. After the reboot all the problems returned. I contacted Avast support again and spoke with Lerry Ann H. who reloaded the Premium Security and told me that there were a lot of problems with leftover pieces of products on my system (case #22666667). She put notes on these issues in the Windows Notebook. They sold me a support package so that they would clean everything up. I was transferred to Marco F who took over my computer, did not appear to know what he was doing & reloaded my computer from a backup without looking at the notes in the notebook, or asking my permission for the reload. Two hours later Marco F called me telling me that the connection had been lost (when he did the reload) and asked if everything was okay. I informed him that the reload was still running and I was waiting for it to finish. About an hour later the reload finished but the computer would not startup. I called and talked with Jebhee who connected me with his supervisor Israel. I explained the situation to Israel and he said I needed to backup everything and then reload the factory installed version of the operating system. I got the backup finished and started the base reload. the reload did not complete successfully and indicated a file could not be found. I called Avast & was told Israel was “on a day off”, I called the next day and was told Israel was “on a day off”, I called the next day and was told I would get a return call in 48 hours (which has now expired). So my windows 10 laptop is useless. Avast Support took a small problem and made it a big one. WTF am I supposed to do now? Any help would be appreciated.