Last year, I reported on this forum that Avast mistakenly charged me for the old defunct version of their Passwords. I filed a complaint at PayPal and was reimbursed. Avast apparently admitted it was an error. That was 2025.
Now, again, Avast is trying to charge me $20 for a program that doesn’t even exist anymore. I remember last year, members at this forum were surprised when I made the report here, some saying they’d never heard of someone being charged for Passwords.
After it was straightened out last year, I removed Avast from the auto-pay system at PayPal. Now, this morning, Avast sends me an email saying, “hmmmm - your payment has failed.” DUH. Criminey!
I’ve tried to reach them to point out they’re harassing me again with this bogus bill, but we all know how hard it is to actually get through to Avast. — SO - I haven’t paid the $20, since they’re blocked at PayPal - but I have a feeling they’ll keep trying to get me to pay for this non-existent version of Passwords! ARGH!
Well, this is disappointing. I thought someone would have chimed in about this topic by now. Today, once again, I got an email saying “Hmmm…your payment has failed.” - They’re still trying to charge me for a product that DOES NOT EXIST ANYMORE - When I try to report this problem, I can’t make any of their “support” options function, including chat - the text box is grayed out. - I’m concerned that this Twilight Zone attempt to charge me for a product NO LONGER LISTED ON THEIR SITE - Passwords - I’m worried they’ll elevate their demand. - Well, at least I removed this non-product from the recurring payment list in my PayPal. - Sad, though - When the heck did Avast become so out of it and difficult/impossible to reach? Years ago, I was very happy with Avast. It’s gone down the proverbial toilet.
Hi @randybowser1 ,
I’m really sorry for the frustration this has caused you, especially given that this is the second year in a row you’ve had to deal with the same issue. I completely understand why repeated payment attempts for something you believed was resolved would feel confusing.
To clarify one point that may be adding to the confusion: Avast Passwords was not fully discontinued, but it was rebranded and migrated to Avast Password Manager. It’s currently not sold as a standalone product through our web store, which understandably makes these renewal notices seem incorrect or misleading. You can read more about that transition here: https://support.avast.com/en-us/article/avast-passwords-migration-faq/
That said, I understand your concern. Sometimes subscription‑related emails can continue to be sent even when a payment method has been removed, and that’s something support will need to look into to ensure it’s handled correctly.
I’ve escalated this internally and notified our support team about your case (#24556328) so they can review the subscription status and stop any further payment attempts or notifications. You should not need to keep dealing with this.
Regarding the support options you mentioned (grayed‑out chat or contact fields): thank you for flagging that. If you’re still seeing this issue, a screenshot would be very helpful so we can pass it along to the appropriate team to investigate why those options weren’t accessible for you.
Again, I’m sorry this has been such a frustrating experience, especially after having been a long‑time satisfied Avast customer. We appreciate you bringing this to our attention, and we’ll work to make sure this gets addressed.