Avast UI Failed to Load (AV service is not responding)

bob3160 · July 30, 2017, 9:06pm

Glad your problem is solved.

system · August 2, 2017, 11:19am

Well after enabling remote desktop services to automatic on start up and running I am still having the UI failed t o load error continuously :-\

So enabling remote desktop services (terminal services) has no effect on the error.

Any other possible solutions?

I must ask when the UI failed to load error happens and it states “i am unprotected” is the genuinely the case?

As iv’e read the UI failing to load does not stop avast security from defending threats and working correctly? its just a UI error.

So basically even when i see the red cross and it says you are unprotected I am still protected?

system · August 2, 2017, 7:33pm

So it seems the issue on Windows 10 really was caused by Behavior Shield, as 17.6 with the behav fix runs fine again.

bob3160 · August 2, 2017, 7:37pm

??? ??? ??? The problem with Behavior Shield was it not starting with the rest of Avast’s Components.
When that happened, you needed to start it manually. That was one of the problems addressed in the latest beta release.

system · August 2, 2017, 9:36pm

Not sure how it has been addressed in the 17.6 beta? as I have clean installed avast and installed the beta 17.6 using the online installer and the UI failed to load error occurred instantly

So to confirm am now running beta 17.6 after using clean install utility and error has occurred 5 times in 10 minutes and continues to fail to load.

What i’ve noticed under the resource monitor is avast launches running and then the avast services show stopped even when though the services are set to running and automatic start up. (see screenshot below)

http://i65.tinypic.com/b4j8gi.jpg

Im by no means a computer expert but thought this might give someone a clue as where the issue lies.

Ive ran a full system scan and have no viruses and no malware after scanning with malware bytes.

Have used avast for years and never had such a frustrating issue

bob3160 · August 2, 2017, 10:03pm

The best way to help is by submitting a support file using the Avast Support Tool: https://www.avast.com/faq.php?article=AVKB33

Charvin · August 3, 2017, 7:49am

Well, seems like the issue is spreading. Well Again just a few mins ago i thought of trying out the internet security trial for 20 days since it also said that it will return to free av after the trial so went out and checked it, it told to restart and well. Ended up with the same thing. This is becoming extremely frustrating to me to deal with this issue as this is a clean installation it happened in the same one but luckily i got it to work by clicking on restart service the last time. It had failed and avast as a provider has failed for me as well but i still hope that the next update will provide a stable UI. and i have no clue about what product to use now either.

Kaspersky free is to aggressive the cloud thing just removes everything it feels is bad…
Comodo Cloud AV is ok but it takes a lot of time to scan and shows lots of popups.
Bitdefender Free is not full enough does not seems to have the pack.
Avira has that additional launcher thing which is so damn irritating to have. avira connect yew.

and the pure habit of using avast since 2007 is what’s still keeping me here. :-[

Did a search and at least 12 Separate cases of the same issue was reported around the forum.

system · November 26, 2017, 4:43pm

having the same problem avast ui constantly crashes, fresh install on a clean win10 install
have uninstalled and reinstalled a couple of times and no change. program version 17.8.2318

Asyn · November 26, 2017, 4:47pm

→ https://support.avast.com/article/Troubleshoot-Antivirus-UI-Failed-load

system · June 19, 2018, 10:07pm

Has there been no remedy for this problem?

I’ve been looking all over the internet for a solution.

I’ve tried it all- Repairing Avast, Reinstalling, turning on Terminal Services and BITS to run automatically…

I’m on XP Service Pack 3.

This is driving me nuts! Every 10 minutes… Avast UI is down!

Can someone from Avast address this?!

bob3160 · June 19, 2018, 11:15pm

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

system · June 19, 2018, 11:43pm

Thanks for the reply Bob3160.

I’ve done the clean install several times.

The “Avast is down” message with the red X always returns.

But, I do notice now that when I do the clean install, I get a message saying that Malwarebytes is incompatible with Avast. I don’t know when this started because I have been using the two together for years. So I put the exclusions for Malwarebytes under the “Components” section of Avast. It does no good. I still get the “Avast is down” message every 10 minutes.

Asyn · June 20, 2018, 2:28am

You could try the latest beta: https://forum.avast.com/index.php?board=15

bob3160 · June 20, 2018, 11:42am

I personally no longer use Malwarebytes simply because it’s become a system hog and really doesn’t catch anything that Avast doesn’t already catch. Avast not only protects you from “virus” but protects you from all Malware.

system · June 20, 2018, 3:16pm

But many people use other software for anti-malware. I don’t understand why Avast is now saying that it is incompatible with Malwarebytes every time I reinstall. When did this happen? Like I said, I’ve been using them together for a long time.

This “Avast UI failed to load” is really frustrating. It constantly freezes the computer and you have to stop what you are doing and restart the service. After searching the internet and never finding a solution, I had to join the forum. I’ve used Avast for years with no problem, but this thing is beyond annoying. It’s difficult to get anything accomplished when you have to stop every 10 minutes.

I just received the update from Avast for the new version. I’ll see what happens.

Asyn · June 20, 2018, 4:36pm

Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

system · June 20, 2018, 5:09pm

Asyn:

I put in all of those exclusions for Malwarebytes.

I just updated the definitions for the new version of Avast.

Shortly after, I got the red X saying “UI failed to load”.

This is infuriating. I guess it will just be another day where I have to restart and operate in Safe Mode, because I can’t deal with this today.

jenniferl · June 20, 2018, 7:05pm

If you’re running Malwarebytes Pro, it contains an antivirus program that conflicts with the Avast software.

system · June 20, 2018, 10:10pm

Thanks for the reply Jenniferl.

I’m using the free version of Malwarebytes Premium. I’ve been using the same versions of Malwarebytes and Avast for years. The first message I got about them being incompatible was during a recent reinstall of Avast. I had never seen that before.

bob3160 · June 20, 2018, 11:04pm

If you’re using the Premium version than it’s a trial of the paid version.

Avast UI Failed to Load (AV service is not responding)

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