Avast UI opened as if I were a new user

Strangely enough, when I switched on my computer this evening, avast opened as if it were the first time I’d installed it.

It asked me a whole battery of questions to configure it (network, sensitive data, mail protection, etc.) and as I went along, I saw the shield boxes tick with explanations for each one … ending with “launch smart scan for your first analysis”.

Have other experienced users had this configuration starting from “0”?

Having said that, it would appear that other previously defined settings have not been reset, such as the sharing of third-party offers and products, which I had unchecked, or my (old) history/notifications, which are still present.

it looks like the new Onboarding flow that we introduced for new installations. It should present the product value (shields), offering smart scan (which has a scan of the most important parts of your computer as 1st step).

However, this should appear ONLY to newly installed AV.

Thanks Lukas

Clearly avast did not receive the correct response to its time-stamping request or did not receive anything at all.

I haven’t done any re-installation on my device lately.

On the other hand, on October 14 I renewed my subscription, which was due to expire yesterday.

The same day, I had to call support to proceed with the merger as I had 2 subscriptions (2 activation codes).

Now everything’s back in order, but my old orders have disappeared from my account and only the latest one is still there, so maybe I’m considered a new user???

ps:I use avast on 3 devices, I’ll see later if it comes back on the other 2.

edit;Even though I haven’t re-installed avast lately, the 24.10 update was performed just over a day ago (October 22, 1pm).

I had the same thing happen with 24.8

Avast welcomed me, and everything had the purple information bubbles.

I’ve just checked on my second device.
It didn’t happen automatically, but only when opening the UI with the warning “Let’s unlock your Premium features”.(Already unlocked long ago)
There were a few differences from the 1st device:
on the second, it displayed the webcam/microphone protection, browser protection and bank mode, whereas it didn’t on the 1st.
Conversely, on the second device, it didn’t offer verification of sensitive data nor Real Site, whereas on the 1st, it did.
The difference between the devices: 1st W7, 2nd W10
av1
av2
av3
av4
av8