When I moved to chest a file that the scanner said has a trojan. After rescanning the file it was fine so I restored it but it would not move from my infected files tab of the chest even tho I restored it, so it the file safe to delete from the virus chest?
If a file was no longer detected when scanned within the chest, it indicates that it was a false detection, so you would be wrong to delete it.
What was the files original location (right click on the file in the chest and select properties and that should show its original location) ?
The location may be the reason why it can’t be moved, possibly the system volume information folder or an email folder, etc. but we need that information.
What was the error for not being able to restore it ?
Nah I don’t think you understand what I am saying (which is my fault). Right it has been restored fine BUT it is still in my chest as been infected as I thought wrongly or rightly that when a file has been restored it goes from the virus chest but the file is still in the chest so can I delete the file from the chest?
No it is still in the chest because it was there before, not because it is infected just that the location of where it was before is the Infected Files section.
Once you have confirmed that the file has been restored to the original location you can remove/delete the copy in the chest. Whilst the help file says it will be removed, in practice this doesn’t seem to happen. My thoughts are that this is safer as if something wen wrong with the restore you wouldn’t have a copy left.