Avast virus shields disable (aswbIDSAgent service terminated unexpectedly)

Avast Free Antivirus / Premium Security
1

Hi everyone, hope you’re well.

Making this post today to ask about an issue I am having.

So I’ve been using avast since I got this new PC back in September of last year. Not had any issues at all. However After updating Avast to 21.1.2449 I have noticed at totally random moments my Avast shields will deactivate and I will see the error: The aswbIDSAgent service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

I have already done a repair and fresh install of avast and the issue still persists. So any info would be great. I want to assume its the update to avast itself causing the issue as it only started happening AFTER updating it.

I’m on windows 10, 64 bit
OS build: 19041.867

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  • Which Avast…? (Free/Premium)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Hello

-Free version of avast.

-I have malwarebytes installed but does not run along side avast and was installed after the first time this issue popped up.

-Before avast I used Microsoft defender. Basically the Pre installed AV with Windows 10. Though thus was for like a week back in September last year.

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  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

PS: Regarding Avast & Malwarebytes, see: https://forums.malwarebytes.com/topic/200324-exclusions-for-avast-users/

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Now you mentioned this, i had this a few times yesterday too.
After the de-installation, restart and installation of avast again, is the problem not gone.
This still happens. The behaviour shield, ransomware shield and password security are off.
The other ones are running fine.

version/build of Avast Premium 21.1.2449 (version 21.1.5968.643)
OS Microsoft Windows 10 Home 64 bits (it is Dutch)
Version 10.0.21332 Build 21332
system: Systeem-SKU LENOVO_MT_81FL_BU_idea_FM_ideapad 330-17ICH
Processor Intel(R) Core™ i5-8300H CPU @ 2.30GHz, 2304 MHz, 4 core('s), 8 logische processor(s)

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  1. Enable debug logging (Menu > Settings > General > Troubleshooting > Enable debug logging) and reproduce the issue.
  2. Follow instructions: https://support.avast.com/article/33/ and post the File-ID or name of the Support-File here afterwards.