AVAST VPN stops WIFI card

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

Hi!
I’ve got a recurring issue with the Avast VPN app with windows 10 OS.
Avast VPN regularly provokes the stop of my WIFI card (intel chipset).
This issue happens in 2 different cases :

  • after I have used the vpn : a while after turning off the vpn, the wifi card will get stopped unexpectedly ;
  • and the wifi card unexpectedly gets stopped even when I haven’t used the vpn…
    The worst thing is that turning the wifi card ON again is a nightmare : I have to re-start my Pc AND I have to go through the BIOS during the restart. I don’t modify anything, but I have to go through the BIOS…
    If anyone has an idea on how to solve that… My greatest thanks in advance ;D
2

Hi,

Can you provide screenshots of any error messages? https://support.avast.com/en-ww/article/Create-screenshot
Can you also provide a support file ID, please? https://support.avast.com/article/Submit-support-file
You can also reach out to Avast Support via https://support.avast.com/en-ww/contact/

3

Hi!
Thank you for your message.
I reactivate Avast vpn and i’ll do according to your suggestion.