Avast web shield popup is going off almost constantly_2

Viruses and worms
1

Scan results with MBAM, aswMBR, and Farbar.

2

INFO: also posted here https://forum.avast.com/index.php?topic=152815.msg1110416#msg1110416

removal team is notified, it may take hours before anyone is online

3

i see you have avast and Norton Internet Security installed + Emsisoft Antimalware … i think it contain a integrated antivirus engine?

Why Using Multiple Antivirus Programs is a Bad Idea http://blog.kaspersky.com/multiple-antivirus-programs-bad-idea/

When Software Collides! What to do with your old antivirus program. https://blog.avast.com/2014/05/09/when-software-collides-what-to-do-with-your-old-antivirus-program/

removal instructions and removal tools
http://www.avast.com/en-eu/faq.php?article=AVKB11#artTitle
http://singularlabs.com/uninstallers/security-software/

4

I have removed Norton and was going to remove Emsisoft and leave the Avast. A while back I used Emsisoft to run a couple of scans and it put one thing in quarantine. If I remove Emsisoft will the quarantined file be deleted also? I’m not sure if what Emsisoft quarantined was a problem though it did list it as some type of Trojan.

5

Hi this will need at least two runs the second being a custom fix

Download and Install Combofix

Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

  • IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

[*]Double click on ComboFix.exe & follow the prompts.
[*]Accept the disclaimer and allow to update if it asks

http://img.photobucket.com/albums/v706/ried7/NSIS_disclaimer_ENG.png

http://img.photobucket.com/albums/v706/ried7/NSIS_extraction.png

[*]When finished, it shall produce a log for you.
[*]Please include the C:\ComboFix.txt in your next reply.

Notes:

  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

6

It looks as though Avast is blocking the download of the latest version. Temporarily disable Avast whilst you download the programme

7

I’ve run combofix and reenabled the avast. Still getting the “threat has been detected” web shield popup from the Avast, always with the “process” shown as C:\Windows\System32\svchost.exe and the “object” as a different website.

8

That is correct however this run will stop the alerts

  1. Close any open browsers.

  2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  3. Open notepad and copy/paste the text in the quotebox below into it:

FCopy:: c:\windows\winsxs\amd64_microsoft-windows-com-base-qfe-rpcss_31bf3856ad364e35_6.1.7601.17514_none_c7f0e16b547f887d\rpcss.dll|c:\windows\system32\rpcss.dll

Save this as CFScript.txt, in the same location as ComboFix.exe

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

9

I’ve run combofix again, this time with the CFScript.txt as described.

10

Scan results from running adwcleaner.

11

How is the computer behaving now ?

12

I am on longer receiving the webshield alerts from avast, problem looks to be solved. Thank you very much Essexboy and Pondus.

13

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Click Start then Run.
On Windows7 or Vista you may use Start Search field if Run is not available.
In the box copy/paste the following command:

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

Then click OK (or press Enter ).
Wait for the uninstall process to complete.

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: