ok so Im trying to fix my mother in laws laptop. I think it has a virus on it. I have downloaded Avast and Malwarebytes and installed them both. Nether one of them will open up though. Not in regular or safe mode. Windows 7 is OS.
Thanks for any help!!
Hi what error do you get when you try to run them ?
Please follow the steps in this thread http://forum.avast.com/index.php?topic=53253.0 and attach the logs here
I dont get anything. It does nothing. no matter what i try.
Hi what are the exact problems that you are experiencing ?
Can you download and run any programmes in that thread
Is this a 32 or 64bit system and do you have a USB handy