avast8 makes my computer have a windows error

General Topics
1

Hello.

I’m using windows 7 and recently upgraded my avast to the new 8 version, but at least every hour it causes my computer to show a windows error and my computer then restarts itself (this happens even when I’m not on the internet). I’ve tried uninstalling and reinstalling but the same thing keeps happening and I’ve even done a system restore but the version of avast (the last 7 version) that comes up doesn’t work because my subscription has expired but I’m using the free version.

I really don’t know what to do.

Does anyone have any ideas?

2

What is the windows error ?

No guarantee that I will know the cause, but hopefully it will give us a start point.

3

Even the free version of avast! needs to be renewed every year if you want it to continue to work properly.

4

Um, I’m not to sure but when it’s restarted, a box saying ‘windows has recovered from an unexpected shutdown and is looking for a solution’ (or something like that) and when I click on ‘more information’, this is what comes up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 109
BCP1: A3A039D8988A7638
BCP2: B3B7465EEB08B16E
BCP3: 00000000C0000082
BCP4: 0000000000000007
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Is this of any help? I’m rubbish at these sorts of things, so any help would be greatly appreciated.

I know. I’ve used avast! for a few years now but Subscription comes up instead of registration so I can’t renew.

5

Yes these Event Viewer entries aren’t very user friendly - You could try a program called blue-screen view, that will analyse the dump files, it points at the process at fault.

http://www.nirsoft.net/utils/blue_screen_view.html If you download the .zip file version it can be used as a stand alone utility no need to install, just create a folder called BlueScreenView and unpack the contents into it.

Post the contents of the log once you run it.