AvLaunch.exe error reported after client upgraded to 17.2.2517

Avast Business Cloud Management Console & Clients
1

Several workstations (Windows 7 and Windows 10) have been reporting the following error related to AvLaunch.exe when any user logs on since their client software was updated to version 17.2.2517:

“The exception unknown software exception (0x40000015) occurred in the application at location [location varies].”

I’ve tried using the latest version of the removal utility and then reinstalling to no avail.

I see that the installer places a value in HKLM\Software\Microsoft\Windows\CurrentVersion\Run named “AvastUI.exe” and with the following data:

“C:\Program Files\AVAST Software\Avast\AvLaunch.exe” /gui

2

I’m having the exact same issue.

3

My advice to you is to get away from this product post-haste if you can.

I waited two days before I got a response of any kind, and it was a stalling tactic: “Your request has been forwarded to an [sic] technician…”

I got a response the day after that, but only after informing support that the problem had worsened. That response was just to ask which version of Windows the affected clients were using - another stalling tactic, in my opinion. I didn’t get a real response until four days after I had reported the problem, and by then the damage to the reputation of the software was irreparable.

Rendering devices unusable does secure them in a way, but that’s not quite what I had in mind when I evaluated anti-virus software. >:(

From: [me]
Sent: Wednesday, March 15, 2017 8:34 AM
To: ‘Avast for Business - Support’ support+id128706@avastforbusiness.zendesk.com
Subject: RE: [Avast for Business] Re: Offline Message from Michael

Forget it. This is too little, too late. I can’t even configure clients for manual updates anymore. I also can’t use the chat feature anymore and I’m relegated to the forum, where no one responds to my posts. This last update was nothing more than an aggressive push to get companies using the free service to pay. We have begun the process of switching to a different solution.

From: Avast for Business - Support [mailto:support@avastforbusiness.zendesk.com]
Sent: Wednesday, March 15, 2017 8:30 AM
To: [me]
Subject: [Avast for Business] Re: Offline Message from Michael

##- Please type your reply above this line -##
Your request (128706) has been updated. To add additional comments, reply to this email.

Jeff Sigmon (Avast for Business)
Mar 15, 09:30 EDT
HI,

Can you run the below log collector on a device or 2 with the issue?
If so, save the logs at the end and attach to a reply to this email.

http://utils.support.tools.avast.com/tools/support/utils/avastsupport.exe

Thanks!
Avast Business Support Team
Jeff Sigmon
Sr Support Specialist
Avast for Business | avast.com/business

[me]
Mar 14, 22:23 EDT
It is occurring on Windows 7 and on Windows 10. I’ve started removing the current version of the client and installing an older version.

Jeff Sigmon (Avast for Business)
Mar 14, 13:37 EDT
Hi [me],

What version of windows is this occuring on?

Thanks!
Avast Business Support Team
Jeff Sigmon
Sr Support Specialist
Avast for Business | avast.com/business

[me]
Mar 14, 10:30 EDT
This problem has worsened. The new client is also causing either an entirely black screen or a black screen with an unresponsive off-white screen in the center.

Clay (Avast for Business)
Mar 13, 16:43 EDT
Hello,

Your request has been forwarded to an technician, and they will be with you soon. If you have any other questions or concerns, just reply to email.
Thanks,
Avast For Business Support
https://support.business.avast.com/hc/en-us | www.avast.com/business-support

[me]
Mar 11, 19:41 EST
Since updating the Avast client software to the latest version, several computers report the following error related to AvLaunch.exe when a user logs on to Windows:
“The exception unknown software exception (0x40000015) occurred in the application at location [location varies].”

4

:frowning: I have the same problem!
Whats going on with you (avast guys?)

For many years using this software and you not even give a public apology for the failure?

The error is very anoying because it comes at every OS start!
I have to manually start avast every time I restart the computer… and I don’t feel avast is working as releiable as in the past.

To install an older version is not a solution.

Pls. make an update that solves the error immidiatly!
It shouldn’t be that difficult to fix the launcher compatibility for the new version.

Other wise have to look for a better antivirus software.

Sorry guys this is the truth.

5

This version works!:

Avast Free Antivirus 11.2.2732
April, 8th 2016

Find in:
http://www.filehorse.com/download-avast-antivirus/25382/

Disable at installation the software updater.

6

Verzeihen Sie bitte mein Deutsch… auf Englisch hätte ich die Nachricht nicht so schnell erfassen können. (Und die Zeit ist Geld…)
Die oben angeführte Version von AVAST ist offenbar fehlerbehaftet… aber. Zum Glück scheine ich heute eine einfache vorübergehende Lösung gefunden zu haben. Um der Fehlermeldungen loszuwerden, hat man folgende Schritte durchzuführen:

  1. Ein zu “%ProgramFiles%\AVAST Software\Avast\AvastUI.exe” führendes Shortcut-Link im Autostart-Ordner anlegen.

  2. Das Betriebssystem unter dem abgesicherten Modus (Taste F8) neustarten, dort msconfig unter Administrator aufrufen und dort Autostart von “%ProgramFiles%\AVAST Software\Avast\AvLaunch.exe /gui” abschalten.

  3. Nach dem Neustart (im Normalmodus) und Einloggen ins Benutzerkonto muss nun statt der Fehlermeldung das Benutzerinterface der letzten Version von AVAST auftauchen, das man als Fenster zärtlich löschen kann; der Mutter-Prozess läuft aber im Hintergrund weiter.

Beim 1. Einloggen nach P.3 können Probleme mit aswbIDSAgent-Dienst auftreten, der aber über AVAST-GUI leicht wieder eingeschaltet werden kann.

7

Please post English here, else use the forum section for your language.
→ https://forum.avast.com/index.php?board=24.0