Bad Pool Header BSOD

Viruses and worms
1

Good day!

Lately, I’ve been experiencing a lot of BSOD. All i can see from that BSOD is BAD_POOL_HEADER because it flashes by so fast.
I’m not an expert at this so I’m seeking your help.

How can i attach a .dmp file for you to view the problem? Only Allowed file types: jpg, png, txt, log, gif sadly.

Thank you for your help!

PS: It comes and goes, so this is a lucky time that I can access the internet and ask help from you guys. Thanks!

2

Disable the auto-reboot and you will be able to see the bsod:
https://www.technibble.com/how-to-disable-automatic-restart-for-bsod-if-you-are-unable-to-get-into-windows/

You can copy/paste the content of the dmp file on http://pastebin.com or upload it to e.g. Google drive.
Place the link to it in your next post.

3

Thank you for the reply.

I don’t know how to paste the .dmp file in pastebin since when I opened the .dmp file using Notepad, it displayed gibberish, and I doubt you’d want that. I don’t have Google drive, but I’ve uploaded it on mediafire.com, is that ok? Here’s the link.

https://www.mediafire.com/?7t6nkzoe75avoci

4
POOL_ADDRESS: GetPointerFromAddress: unable to read from 83175718 Unable to read MiSystemVaType memory at 831551a0 878132f0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT PROCESS_NAME: mbamservice.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 890d6345 to 8312cc6b
The problem is Malwarebytes. A guess, you have the full version running ?
5

Wait what? Really? Yeah, I have the paid version. I suspected it to be the “Connectify” app that I installed 2 weeks ago, I uninstalled it just yesterday and I’m not getting BSODs anymore. I’m surprised that it’s Malwarebytes. Maybe, Connectify didn’t get along well with Malwarebytes that’s why?

What should I do?

6

Hi,

You should tell this to Malwarebytes forum. MBAM developers should locate the source of the problem and attempt to fix the issue.

http://www.malwarebytes.org/support/
https://forums.malwarebytes.org/index.php?/forum/41-malwarebytes-anti-malware-help/

7

Thank you for your help! I was simultaneously asking for help here in Avast forums and MLWbytes forums since those two are my antivirus and antimalware. Thank you.

8

Disabling Malwarebytes from running in real time has solved the problem for many peoples.
I suggest you disable it and see if it stops the bsod’s or not.

9

How do I do this kind sir? I don’t see the option on the program itself. And if I disable it, will it still be able to do what its supposed to do?

10

Run > msconfig > Services > find the MBAM services and Disable them.

11

or open the settings and choose not to “automatically load when windows start” or what ever mbam calls it.
When you want to use software, always spend some time on learning about the settings and such :wink:

12

Thanks for this!

Any guidelines on learning a software before using it? I’d like to hear your expert advice please. Thanks

13

Almost all software come with a manual.
It could be build in the software.
Often there is at the top in the menu something like help > documentation / tutorial / instructions.
Some come with a pdf or if it is a small application a txt file.
There is ofcourse also the website of the software where they almost always have tips, tricks, suggestions and such.

Another thing to do is looking at the options / settings the software is giving you.
You don’t have to change anything (unless you want ofcourse), but it will give at least a idea of what is possible.

By doing the above things I have often found things that I never expected to be possible.
Also have I found ways to do things much easier.
e.g. instead of doing something in 5 steps, doing the same in 3 steps.

14

Topic from MalwareBytes forum:

https://forums.malwarebytes.org/index.php?/topic/168160-bad-pool-header-bsod/