Bank Mode Not Loading (Downloading Proxy Script)

Avast Secure Browser Avast Secure Browser for Windows
1

Is there a problem with ASB - Bank Mode this morning? I use it daily so the last time I was in Bank Mode was yesterday. I have tried several methods to open it but it just freezes indicating “Downloading Proxy Script” in the lower left corner.

  • Tried opening it using Settings>New Bank Mode Window
  • Tried opening it using Settings>Security & Privacy Center>Bank Mode>Open
  • Tried opening it by right clicking Avast Premium Security> Run Bank Mode (in the Task Bar)

Currently running:
Avast Secure Browser is up to date
Version 77.2.2154.121 (Official Build) (64-bit)

Thanks in advance.

2

Hi,

Can you please go to the settings menu in the top right corner → Help and About Avast Secure Browser → Click on Diagnostic Information and copy and paste the details here? I am unable to reproduce the behaviour.

3

All is well this morning. Possible server issue yesterday? Sorry for the false alarm but getting an update error. Dumped my cache and ran all scans yesterday.

An error occurred while checking for updates: Update check failed to start (error code 3: 0x80080005 – system level).
Learn more
Version 77.2.2154.121 (Official Build) (64-bit)

As for diagnostic info, here it goes…

executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Mike\AppData\Local\AVAST Software\Browser\User Data\BankMode\Default
os_version=Windows 10 v1903 (x64)
av_version=19.8.2393
host_prefix=
browser_version=77.2.2154.121 (Official Build (64-bit))
cgid=213
cid=2100
uid=cef4995142314a9bbb7061bb5b48140a

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 19.3.362
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.114
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.18.16.588
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.134
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.1.176
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chromium PDF Viewer : 1
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.18.16.588
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 7719.805.0.2

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprint : 2.2.112
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4564

4

Glad to hear the bank mode problem was solved. Regarding the update issue, is this still happening today? As the version you have is the latest browser version.

5

a French user has the same update problem with the same “error code 3: 0x80080005 – system level”, obviously since the recent upgrade to version 81.0.
https://forum.avast.com/index.php?topic=234241.0
He has just tried to reinstall using the tool and checking that the windows services are in good condition, see the message from Gulnara A.
Unfortunately the problem is still present.
Thanks from him

edit:his diagnostic info

executable_path=C:\Program Files\AVAST Software\Browser\Application\AvastBrowser.exe profile_path=C:\Users\Paschini\AppData\Local\AVAST Software\Browser\User Data\BankMode\Default os_version=Windows 7 (x86) Service Pack 1 av_version=20.3.2405 host_prefix= browser_version=81.0.4053.114 (Official Build (32-bit)) cgid=212 cid=2101 uid=3741adcbabaa4bfa987bf001d486c74d

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 19.6.4.114
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.669
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.2.0.159
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 1.23.0.669
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8220.319.1.2

Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-empreinte : 2.4.176
daanglpcpkjjlkhcbladppjphglbigam : Avast Online Security : 20.1.480
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569

6

A small precision, the problem of the error message following the attempts to update the secure browser comes from avast free 20.3.
Indeed the updates are correctly done when the antivirus is in passive mode or when it is uninstalled.
I told him to uninstall the avast free by the tool in safe mode and install the latest version “offline” (ditto for the browser)…but the error appears again after that.