Yesterday 01/25/2020 I went to use a computer with Win10 that I had not used in some time. During that time of use there was a major windows update which took overnight to complete. So today I open Avast secure browser and attempt to use it in bank mode. The button is active but doesn’t produce a response. How can I fix that?
Clean install of the Secure Browser:
Maybe it’s time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that’s solved the problem or not.
Avast has offered a seperate tool to totally remove the Secure Browser if the above instructions don’t work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315
I open Security and Privacy Center in Avast Secure Browser. I click on the button to open bank mode. The button seems responsive, but bank mode won’t load. I will try later and give it more time, but the normal gray screen doesn’t even show.
Also I note that in task manager of the Win10 computer there are 3 Avast services that are stopped. I don’t know if the update was responsible for stopping those. I assume I would need to start those through startup.
It was working before the Windows upgrade/update and I didn’t uninstall any Avast products it so it should still be there. It simply does not respond and proceed to the gray screen when the bank mode is pressed in the security center.
There is no standalone Avast in the installed programs; just separate entries for secure line VPN, internet security, cleanup premium and secure browser. Hence no option to repair Avast. No option to repair any of the 4 installed services. What is just Avast? What “Avast” would I repair?