Battling with Avast

General Topics
1

It seems impossible to contact Avast directly via email to ask them to cancel my 30 day free trial of Avast Cleanup. Does anyone have a customer care email address?

Since renewing my licence for Avast in July, I have noticed a considerable slowdown in the performance of my PC. Any suggestions as to how I can remove specific Avast functions to improve performance without compromising security?

Am sorely tempted to cut my losses (the €29.99 renewal fee) and cancel Avast altogether to move to an alternative product. Any recommendations re alternative anti-virus products for PC?

Many thanks!

2

Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.

Depending on when in July, you may well be within the 30 day refund window.
Support Ticket Refund - https://support.avast.com/support/tickets/new?form=2.

You could also try an avast Repair or a clean reinstall if the repair doesn’t resolve it.

3

Many thanks

I’ve cancelled auto renewal. However, I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC’s performance. Having to open one FAQ window after another does not constitute user-friendly customer care support.

All the same, many thanks for your post and links.

4
I still have no way of contacting a customer care agent to get advice on which functions to deactivate in order to improve my PC's performance.
[b]Avast Antivirus: Adding or removing program components[/b] https://www.avast.com/faq.php?article=AVKB96#artTitle
5

It would also help to know what Operating System you’re using and what other security related product are installed.