i have had money taken out of my account twice . i paid for my first years anti virus in october and then lo and behold it was taken again the ist of december , i have submitted 3 tickets , and they have not replied which i would have thought they would have , .My bank has said to try and resolve this , if no joy then a block will have to be put on my account , wish this could be resolved .Ticket no uxr 170-29825, please can you answer
Hi Pauline,
Submitting multiple tickets can actually slow the process as the tickets are dealt with in a first in first out basis. So for now don’t update or submit further tickets - refunds can take up to ten working days to be handled.
You can however use the on-line contact form, http://www.avast.com/contact-form.php?loadStyles to contact Sales.
Put as much information in that as possible - ticket ID number (as you have here), receipt/payment number, email, etc. A link to this topic wouldn’t hurt. In the meantime I will try to attract some attention to this topic.
i have done has you have said thank you
You’re welcome - hopefully we will get some progress on this.
thank you it must have done the job some one was in touch this morning and they needed the proof that it had gone out of my bank twice , has they could only see it once so i have sent them a copy of the bank statement to prove it was , and thank you again for your help
Glad I could help - lets hope this is on the way to being resolved quickly.
Well thought i was getting somewere , had a reply , saying Thank you for contacting Avast software. I am sorry for my delayed reply.
I am sorry but I did find only one license which was placed on Oct/07/2014 - avast! Premier.
Could you please send me a proof of credit from your bank interface where will be visible that money for another order was already credited from your account ?
I can then contact our distributor for a further investigation.
I look forward to hearing from you.
Best regards,
Vladimir Hornicek
Customer Retention Supervisor
i have sent proof to them but i have not heard a thing , since , this is so annoying , >:(