Behavior Sheild Causes WMPlayer Exception

Avast Free Antivirus / Premium Security
1

OS: Windows XP Media Centre Edition - SP3.

Avast: 6.0.1203. Removed and re-installed.

Windows Media Player 11.05.571.5280

Launching a WMV file causes “wmplayer.exe Application Error”. “The exception unknown software exception (0xc06d007e) occurred in the application at location 0x7c812afb.”

The error doesn’t ocur if I turn off “Monitor the system for unauthorised modifications” in the Behavior Sheild Expert settings. If I leave the setting on I get no other information than the wmplayer error, even if I set the Behavior Sheild setting to “Ask”.

Any ideas what’s wrong and how to fix?

Thanks,

Heliax

2

Can you try the latest beta (6.0.1270) and check?

3

Tech,

Thanks for the prompt reply.

As suggested I installed 6.01270, unfortunately it hasn’t helped. Behavior with wmplayer is as before.

Is there anything else I can try?

Thanks,

Heliax

4

I’ll need to ask for help for the programmers…

5

You can try updating Windows Media Player to 11.05.572.5280

6

Is there any associated dump file etc? (when Windows displays the message about wmplayer.exe crashing, there’s usually a Details >> link and then a way to display the files associated with the crash; it would be great if we could get those files).

Thanks
Vlk