Within the last week I purchased and built a brand new computer. Everything is running great and Windows 8.1 is really starting to grow on me. Dare I say that I even like the metro start screen
Anyway, I have been a longtime user of Avast and currently have a paid license for internet security through September of 2014.
After installing Windows and getting all my drivers updated, I went ahead and installed Avastās newest version (9.0.2013) and everything seemed to be working just fine. After doing restarts of the system everything still worked with no issues.
The problem came after I shutdown the computer for the night. The next day when loading everything up, after logging in Windows would āhangā as in many of my startup programs, including Avast, would not load. The task manager, control panel, command prompt, etc. were also hanging and refused to even open. Windows updates would not install and after resetting via that app the system was unusable completely (I couldnāt even login or get Windows to load) I tried resetting multiple times with no effect. I freaked out and tried system restores and even reformatting. After several attempts I was finally able to determine that the issue is Avast.
I am currently using my PC with only Windows Defender/Firewall running as I cannot use the Avast system. Currently I can shutdown and I ran the Windows updates without any issues. I have 100% confirmed that the problem stems from Avast.
I have sent tickets into support and have not gotten a reply after several days. My next step is what I am doing now, reaching out to the forum community.
I would really appreciate a working anti-virus program and if that cannot be provided, I wish to have a refund processed as I cannot use a program that I legitimately paid for.
Prior thanks to anyone who can help.
EDIT: The problem only occurs when I shutdown the system. After installing Avast, if I do a restart it works fine. I have tested this multiple times and just did another system restore to before installing Avast in the last half hour. Again I can confirm Avast is the issue here.
It believe what is being suggested is that your version of Avast may be corrupt. If you havenāt already; download the avast uninstall utility, and a new version of the avast software. Uninstall your current Avast, use the uninstall tool, and reinstall the new version.
Iāve already done that. Iāve downloaded and installed from two separate locations, both the online downloader from the main avast site and the direct standalone link from the release thread here on the forums. Exact same results. Anytime I shut down my pc, upon rebooting the issue persists.
EDIT: Keep in mind that one I shutdown I literally canāt do anything. I can only get my pc working via a system restore point that I manually set for right before installing avast so there is nothing avast related on my pc before the install. And once installed everything works great and Iāve confirmed to be updated to the newest version via the settings. To run a test I shut the pc down just after installing And sure enough nothing worked after reboot. I ran system restore from my windows CD and everything was working again sans avast.
Just clarification on my part, system restore via windows wonāt remove all of avast. Like most AVs, Avast has a self protection module that will resist any third party program from uninstalling it, so traces of Avast most likely will still be there even after a system restore. That is also my personal experience in the past.
If you havenāt done so, run the uninstall utility, which will scrub your system of Avast then try reinstalling. Uninstalling it from the control panel is not enough. Just to fully rule out a bad Avast install.
I understand what youāre saying, but how does that relate to doing an entire reformatting of the hard drive? Iām talking 100% clean slate of my ssd then installing avast and having the issue take place again. This is why I donāt think itās an issue with simply a bad installation
EDIT: I used the uninstaller and tried again just in case. Nope, same result.
What Iām not getting is I have had Avast installed on my W8 and now 8.1 without any issues on an OS, that in comparison to the OPās is very busy (many programs installed) and more opportunity to conflict.
Very odd. ???
Yup, Iām lost on the subject. I mean maybe it could be a startup program conflict, but I only have the things running that came with the hardware.
Hereās a list of what runs at startup:
NZXT Kraken Control
Logitech Gaming Software 8.51.5
Asus ROG GameFirst II
Asus AI Suite
Asus EZUpdate
Asus WiFi Engine
Bluetooth Devices
RealTek HD Audio Manager
Intel RapidStore Technology
NVIDIA GeForce Experience
I feel like it canāt be a startup conflict because when I reset the computer, everything still works and boots without issue. The problem only arises after shutting down. I have fastboot disabled in both the BIOS and Control Panel.
I have the 750 GB version so I am assuming it is an issue with that SSD series. My system startup items are basically the same as yours minus the NZXT and ROG software and then add steam.
At least we might finally be getting somewhere. I know itās not an issue with the SSD itself as Samsung Magician reports everything is in perfect health. I forgot to add Steam to the list, I canāt ignore that wonderful program ^_^.
I have a similar problem on a mature Vista installation! When upgrading to V9 from V8, this pc was unusable. You could boot up, but Explorer would hang. Usually you can restart explorer.exe via Task Manager, but even that did nothing. System Restore would not resolve the problem and bring the system back to a usable pre-update state (You would also have to run the Avast uninstall program to completely wipe the bad V9 upgrade). So for now, V8 remainsā¦
I really wish someone from avast would actually respond to this. My ticket remains unanswered and nothing yet on the forum. Itās getting a bit ridiculous.
Well, I got a response from my ticket to absolutely no effect. They wanted me to run a repair and reinstall to the latest version, which I already did. The they asked for me to run task manager to check cpu usage. Did they even read my ticket or just give me a generic response?
I canāt even get into task manager after I reboot. Ugh this is so frustrating. I emailed them back of course.
Just wondering if this is still happening to you or if you managed to fix it. I started having this same problem almost 2 months ago as well. Brand new build and submitted a ticket was told that it would be fixed in the next version of avast. Iām assuming updates have come out and so after 2 months Iāve gone ahead and reinstalled and what do you knowā¦ Still happening. Any fix for this?
Iāve formatted windows, downloaded fresh install files, ran the cleaner once it happened and done everything that I can think of any suggestions?
