I got billed for Avast Security by 2 different companies. I only have 1 active license, I was charged for the first one, but never received an e-mail or any information to use. I then ‘thought’ I was on the avast web site and downloaded and paid again for Avast security. Now both charges have been taken from my account. The first was a charge for $47.99 and the second was a charge for $59.00. The information I received was from the company that charged me $59.00. From which I have conformation numbers, registration numbers, license agreement, etc. I never received any information from the Avast web site charge of $47.99 to my other e-mail account. I was never given anything to click to activate for the first order. How do I get a refund from the one I never received e-mailed from?
The company that has handled all MY Dealings and Avast purchases has been ‘Digital River’.
I understand that is the company that handles purchase orders etc. for Avast Software.
Hi EnglishBabe,
We have records of two orders made by you on October 26, but they were made with different email addresses.
Please contact us so we can offer you a solution https://support.avast.com/Tickets/Submit
Cheers,
Hello, I was billed twice for your product SKU: ISE-08-001-12-AR…Order ID# 15755552042. I would like a refund for this product, thank you, Crystal Farris-Fulton!
Submit a ticket: https://support.avast.com/Tickets/Submit